Digital Order Specialist

PLACE; Bellingham (WA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading real estate technology company is seeking a Customer Service Representative to manage inbound orders and assist clients. This fully remote position requires 1+ years of experience in customer service or sales and exceptional communication skills. The role involves upselling services and maintaining order efficiency. Salary starts at $21/hour for the first month, adjusting to $17/hour plus commissions.

Qualifications

• 1+ years customer service or inside sales experience required.
• Exceptional customer service skills are essential.
• Organizational skills and the ability to manage multiple tasks efficiently.

Responsibilities

• Manage and process inbound digital orders for services.
• Assist with inbound and outbound communications with warm client leads.
• Communicate clearly with customers regarding their orders.

Skills

Customer service skills

Organizational skills

Multi-tasking

Tools

CRM

G-Suite

Job description

At Transactly, we're more than just a service provider; we're pioneers shaping the future of how real estate transactions work. Connect – our cutting-edge home services and connections platform – is revolutionizing how individuals and companies experience the real estate journey. By seamlessly connecting homebuyers and tenants with essential services for their new homes, we're not just meeting expectations; we're setting new benchmarks.

We live and operate daily by our team's core values: Take Ownership, Embrace Transparency, Have Mettle, Remain Agile, and Be Engaged.

What You'll Do:

• Manage and process inbound digital orders for services across all products in a timely manner.
• Occasionally assist inbound and outbound calls, emails and texts to/from warm client leads.
• Communicate clearly with customers who have placed digital orders. Gathering information needed to complete the order.
• Offer alternative solutions and upsell additional services where appropriate with the objective of setting up as many home services as possible.
• Continually maintain a working knowledge of the full suite of services, plans, and promotions offered to customers.
• Utilize operational systems to produce requested service quotes and identify viable services based on location.
• Suggest process and operational changes to improve digital order efficiency.
• Achieve metrics related to the number of orders processed and upsell performance.

This position is fully remote.

Availability to work one Saturday per month is required.

Skills, Experience and Requirements:

• 1+ years customer service / inside sales work experience.
• Exceptional customer service skills.
• Organizational skills and the ability to manage multiple tasks efficiently and effectively.
• Experience working with a CRM and G-Suite environment.
• Availability to work a flexible schedule which includes all hours of call center operation.

Salary: $21/hour for the first 30 days, then $17/hour + commissions.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.