Digital Operations Specialist

Sonepar USA Inc; Irving (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company

Professional and personal development

Shareholder opportunity

Disability insurance (short & long‑est

Life insurance for dependents

Wellness program

Gym reimbursement

Employee Assistance Program (EAP)

Job summary

Crawford Electric Supply is seeking a Digital Operations Specialist in Irving, TX to manage customer onboarding and ongoing success with Crawford's digital solutions. You will collaborate with sales and Digital Solutions teams to maximize platform adoption and value.

The role emphasizes training, customer support, data-driven improvement, and cross-functional coordination to ensure customers gain maximum benefit from our digital tools and automation solutions.

Qualifications

• Experience implementing and supporting digital tools for customers.
• Ability to onboard and train customers on digital platforms.
• Track and improve customer adoption and engagement.

Responsibilities

• Lead customer onboarding, implementation, and platform setup.
• Configure and support digital tools and integrations.
• Train customers and associates on digital tools and best practices.
• Monitor adoption metrics and drive continuous improvement.
• Collaborate with sales and Digital Solutions leadership to ensure value realization.

Skills

Customer onboarding

Platform adoption

Training delivery

Data analysis

Multi-project management

Customer service

Communication

Relationship building

Tools

Website

Mobile

EDI

E‑Link

Ariba

Coupa

ReMarkable

Job description

There's a Place for You at Crawford Electric Supply.

A career at Crawford Electric Supply is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Crawford Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout the southeast region of the United States, and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.

Being "Powered by Difference" means we respect and value diverse perspectives. Crawford Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

Position: Digital Operations Specialist

Location: Irving, TX

About Crawford:

Crawford Electric Supply is built on people, relationships, and getting things done the right way. We're a leading electrical distributor across the southeastern United States, known for showing up for our customers and supporting each other every step of the way.

We work hard, move fast, and take pride in what we do. We also believe work should be a place where you enjoy being part of the team. Around here, "Make Work Fun" is real. As part of the Sonepar family, you get real career growth, work you can take pride in, and a team that has your back.

Responsibilities

The Digital Operations Specialist is responsible for implementing, supporting, and growing adoption of Crawford's digital solutions. As the primary post-sale resource, this role manages customer onboarding, platform support, training, and ongoing customer success. Working closely with customers, sales teams, and Digital Solutions Business Development Managers, the Digital Operations Specialist helps ensure customers get maximum value from Crawford's digital tools and automation solutions.

What does a day in the life look like?

You'll spend your day helping customers launch and use Crawford's digital solutions, answering questions, resolving issues, and providing training. You'll monitor customer activity, work with sales teams on new implementations, and identify ways to increase adoption and improve the customer experience.

Essential Responsibilities

Customer Onboarding

• Lead customer onboarding, implementation, and platform setup.
• Partner with sales and digital teams to ensure a smooth handoff and successful launch.
• Build customer relationships and drive long‑term adoption of digital solutions.

Platform Support and Operations

• Configure and support digital tools including Website, Mobile, EDI, E‑Link, Ariba, Coupa, ReMarkable, and other automation solutions.
• Troubleshoot platform, integration, and workflow issues.
• Maintain accurate customer data, user access, documentation, and operating procedures.

Training, Support & Performance

Training and Customer Support

• Train customers and associates on digital tools and best practices.
• Monitor customer engagement and identify opportunities to increase utilization.
• Promote new functionality and help customers get more value from Crawford's digital solutions.

Performance and Continuous Improvement

• Track adoption, account health, retention, and digital sales metrics.
• Identify process improvements and customer experience enhancements.
• Share customer feedback and recurring issues with Digital Solutions leadership.

What It Takes to Be Successful

• Strong customer service and relationship‑building skills.
• Ability to manage multiple projects and customer accounts simultaneously.
• Problem‑solving mindset with attention to detail.
• Comfortable learning and supporting technology platforms and integrations.
• Strong communication and training skills.
• Ability to analyze data and turn insights into action.
• Collaborative approach with customers, sales teams, and internal stakeholders.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Crawford is an equal opportunity employer

Crawford is a subsidiary of Sonepar USA.

What We Offer You

We offer great family‑friendly benefits to full‑time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer‑paid short‑and‑long‑term disability
• Employer‑paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We're proud to be a military‑friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Equal Employment Opportunity Statement

Sonepar