Digital Operations Manager

Electronic Components Industry Association (ECIA); Alpharetta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Flexible Spending Accounts

Insurance benefits (medical, dental, vision)

Job summary

A leading trade association based in Alpharetta, GA, is looking for a Digital Operations Manager. This full-time position involves managing databases, supporting online communities, and ensuring smooth digital operations. Ideal candidates should have over 3 years of relevant experience, especially with MemberSuite or GrowthZone software. You will play a key role in shaping the digital infrastructure of the association, impacting the electronics industry significantly. Excellent communication and adaptability skills are essential.

Qualifications

• 3+ years in operations, database management, or digital role in a non-profit environment.
• Direct experience with MemberSuite or GrowthZone.
• Deep knowledge of Windows 11 and Microsoft 365.

Responsibilities

• Manage and maintain Association Management Systems.
• Generate reports and insights on membership trends.
• Oversee daily administration of the Absorb LMS platform.

Skills

Operations management

Database management

Technical support

Analytical skills

Communication

Adaptability

Tools

MemberSuite

GrowthZone

Absorb LMS

Microsoft 365

Windows 11

Job description

Overview

The Electronic Components Industry Association (ECIA) serves as a central hub for collaboration within the electronic components supply chain, fostering growth, innovation, and profitability. ECIA connects manufacturers, manufacturer representatives, and authorized distributors to promote the authorized sale of electronic components and improve business performance. Known for its reliable market intelligence and advocacy efforts, ECIA supports its members by providing insights and resources that address the challenges of the dynamic and complex electronics industry. Based in Alpharetta, GA, the association plays a vital role in enhancing competitiveness in the Americas’ electronics sector.

The Role

ECIA is seeking a detail-oriented and tech-savvy Digital Operations Manager to oversee and optimize our core business platforms. This role is the backbone of our digital infrastructure, ensuring that our member data, educational content, and office systems operate seamlessly.

The ideal candidate is a proactive problem-solver who enjoys working at the intersection of technology and non-profit management. This position is a full-time (40 hours/week) role and reports to the Director of Administration.

Key Responsibilities

1. Association Management Systems (AMS) Administration
   • Manage and maintain the integrity of our primary databases: MemberSuite and GrowthZone.
   • Configure system settings, manage user permissions, and ensure accurate member record-keeping.
   • Helping to develop and manage various online communities within the AMS
   • Generate reports and dashboards to provide insights into membership trends and engagement, including our Member Engagement Scorecard
   • Manage event registrations
   • Troubleshoot technical issues and coordinate with software vendors for updates or custom fixes.
2. Association Website, Communications and Operations Support
   • Website content and report management
   • Assisting with new content creation
   • Uploading various reports, files and other documents
   • Keeping content current and relevant
   • Assist with general email communications as needed.
   • Maintaining contact groups in Microsoft Outlook
   • Maintaining groups and channels in Microsoft TEAMS
   • Reorganizing and maintaining the association’s shared drive
   • Oversee the day-to-day administration of the Absorb LMS platform.
   • Upload new course content, manage user enrollments, and track certification completions.
   • Ensure a smooth user experience for members accessing ECIA’s educational resources.
   • Evaluate and maintain "other related tools" (e.g., email marketing connectors, survey tools, or API integrations).
   • Document internal processes and create "how-to" guides for staff to ensure consistent use of digital platforms.

Qualifications & Skills

• Experience: 3+ years in operations, database management, or a similar digital role—ideally within a non-profit or trade association environment.
• Software Proficiency: Direct experience with MemberSuite or GrowthZone (highly preferred).
• Familiarity with Absorb LMS or similar e-learning platforms.
• Deep knowledge of Windows 11 and Microsoft 365 suite of tools
• Analytical Mindset: Strong ability to manipulate data, identify errors, and suggest workflow improvements.
• Communication: Ability to explain technical concepts to non-technical staff and provide excellent support to ECIA members.
• Adaptability: Comfortable working in a role that supports a lot of different functions in an ever-changing environment.

·ECIA employees earn paid time off calculated on number of hours worked and number of years employed

·ECIA provides employees with an allowance each employee may allocate among a list of insurance benefits (medical, dental, life, vision, and long-term disability) and “Flexible Spending Accounts” offered by the association.

Location

Atlanta preferred but not required

Why Join ECIA?

• This is a unique opportunity to shape the digital future of a leading industry association. You will have a direct impact on how we serve the electronics industry and will be given the autonomy to improve our internal systems. As the association grows, so will this role, offering a clear path toward expanded leadership responsibilities.