Digital Operations Analyst II, Hybrid

Ulta Beauty; Honolulu (HI); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Ulta Beauty in Honolulu is seeking a Digital Operations Analyst II to drive a consistent digital experience for partners and guests. You will use analytics, monitoring tools, and guest feedback to measure performance across stores and marketing, and you will help manage enhancements for new and existing experiences.

The role requires collaboration with CRM, Loyalty Marketing, and IT teams; you will translate operational insights into actionable user stories, prioritize bugs, and ensure timely

Qualifications

• 3+ years of experience in Digital or Marketing Analytics.
• Strong empathy for the customer experience and user focus.
• Proven ability to build cross-functional partnerships.
• Ability to break large goals into actionable plans.
• Capable of balancing quality and speed in delivery and growth.

Responsabilités

• Define and monitor metrics for digital experiences health.
• Identify, troubleshoot, and track issues for partners and guests.
• Develop and maintain cross-team processes; log details for SMEs.
• Translate insights into user stories and requirements for improved experiences.
• Prioritize production bugs with IT and set release dates.
• Operationalize new features with scope and accountability.
• Manage third-party partners across marketing and digital teams.

Connaissances

Digital Analytics

Marketing Analytics

Stakeholder Management

Data Visualization

Outils

CRM Systems

SQL

A/B Testing

Description du poste

Overview

Experience the possibilities of our progressive, omnichannel approach to beauty retail. At Ulta Beauty, our Marketing team is applying the latest technologies to personalize the buying experience for true beauty enthusiasts—delivering excitement at each communication and experience. Our blend of strategy, tactics, and analytics builds loyalty and advocates for the brand.

Impact You Can Make

The Digital Operations Analyst II is responsible for driving a consistent digital experience for internal and external partners and guests, utilizing analytics, monitoring tools and guest feedback to measure, identify and resolve issues across stores and marketing. In addition, this position will manage operations and enhancements for new and existing experiences. Key partner teams include CRM, Loyalty Marketing, Customer Analytics, Guest Services, Digital Product, User Experience, Digital Merchandising, Digital Operations, and our Information Technology teams.

Responsibilities

• Define and manage metrics for assessing the overall health of our digital experiences.
• Identify, troubleshoot, and track status to closure for issues impacting our internal partners, third parties and guests.
• Develop and maintain processes across teams, provide insight on the experience, log and share critical details with subject‑matter experts, and drive issue root cause and resolution.
• Partner with business owners, product owners, and dedicated project teams to incorporate operational insights into new user stories and functional requirements to improve the experience and underlying technology over time.
• Prioritize production bugs with the IT team and assign them to a given release date.
• Operationalize new features by driving discussions, scoping, and accountability for operational elements of new features from the start of scope definition.
• Effectively manage assigned third‑party partners across the marketing and digital organization.

Qualifications

• 3+ years of experience in Digital or Marketing Analytics; strong preference for experience driving the roadmap, feature realization and/or operations support.
• Deep empathy for the customer experience and identification with our core audience of Beauty Enthusiasts.
• Demonstrated experience building strong partnerships across teams.
• Ability to clearly organize large goals into an iterative, actionable, and achievable plan.
• Capable of balancing between quality and speed of delivery/fast iteration—moving the experience forward in parallel with remaining a stable and growing component for marketing and digital experiences.
• Ability to thrive in a fast‑moving environment, deal with ambiguity and remain focused on execution.

Working Conditions

Overtime may be required to meet project deadlines. Capability to participate in training sessions, presentations and meetings.

EEO Statement

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.