Digital Navigator

CNM INGENUITY INCORPORATED; Albuquerque (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

CNM Ingenuity Incorporated seeks a Digital Navigator to support community learning events in Albuquerque, NM. The role focuses on assisting adult learners with Chromebooks and digital tools, facilitating hands-on activities, and preparing equipment for the Mobile Digital Learning Lab.

The position is a short term limited role funded by an AARP grant, with responsibilities including setup, operation, and teardown of the lab, plus providing guidance and demonstrations to participants during events.

Qualifications

• High school diploma or equivalent OR one year of experience in customer service, technology support, education, training, coaching, mentoring, or a related field.
• Proficiency with Chromebooks or Windows, Google Workspace, Zoom, email, and basic troubleshooting.

Responsibilities

• Assist adult learners with varying levels of technology experience.
• Support digital literacy and workforce development initiatives during events.
• Set up, operate, and tear down the Mobile Digital Learning Lab and related equipment.
• Provide one-on-one assistance and facilitate discussions or demonstrations as needed.
• Work collaboratively with instructors, staff, and community partners.

Skills

Chromebooks

Windows

Google Workspace

Zoom

Tech troubleshooting

Customer service

Interpersonal skills

Adult learners

Clear communication

Equipment setup

Collaboration

Education

High school diploma

Tools

Chromebooks

Windows

Mobile Digital Learning Lab

Job description

Job Details

Job Location: Albuquerque - NM

Under the direction of the assigned CNM Ingenuity Director or Manager, the Digital Navigator supports community learning events by assisting adult learners with technology, facilitating hands-on learning activities, preparing equipment, and helping create a welcoming learning environment. The Digital Navigator provides one-on-one assistance using Chromebooks and web-based applications while supporting digital literacy, workforce development, lifelong learning, volunteer engagement, and access to community resources.

This position is a short term limited position based on funding from the AARP grant, and assists with the setup, operation, and teardown of the Mobile Digital Learning Lab while providing technical support and guidance to participants throughout each event. Digital Navigators may also facilitate discussions, answer participant questions, and assist the instructor with demonstrations and other learning activities.

Qualifications

• Demonstrated knowledge of Chromebooks, Windows, Google Workspace, Zoom, email, internet browsing, and basic technology troubleshooting.
• Demonstrated customer service and interpersonal communication skills.
• Ability to assist adult learners with varying levels of technology experience.
• Ability to communicate technical concepts in a clear, patient, and supportive manner.
• Ability to transport, set up, operate, and secure the Mobile Digital Learning Lab and related technology equipment.
• Ability to work collaboratively with instructors, staff, and community partners while adapting to different learning environments.
• Other duties as assigned.

Minimums

• High school diploma or equivalent OR one (1) year of experience in customer service, technology support, education, training, coaching, mentoring, or a related field.
• Demonstrated proficiency using Chromebooks or Windows computers, Google Workspace, Zoom, email, internet browsers, and basic technology troubleshooting.
• Ability to work independently and collaboratively in a community learning environment.
• Ability to transport, set up, and tear down the Mobile Digital Learning Lab, including lifting and moving equipment up to 40 pounds.
• Valid driver's license and reliable transportation to travel to community event locations.

Preferences

• Experience working with adult learners.
• Experience supporting digital literacy or workforce development initiatives.
• Experience facilitating workshops, trainings, or community outreach events.
• Bilingual (English/Spanish) preferred.

Conditions of Employment

This position requires a Criminal Background Check.