Digital Media Support Engineer

Yoh Services LLC; New York (NY); On-site; USD 69,000 - 83,000; Full time

Job summary

Yoh Services LLC is seeking a Digital Media Support Engineer to support daily broadcasts, live streams, and post-production workflows in a fast-paced media environment.

The role focuses on building and maintaining broadcast systems, troubleshooting IP-based media workflows, and collaboration with production teams to deliver content to distribution partners.

Qualifications

• Three+ years experience in baseband/video/IP video or related media tech.
• daily

Responsibilities

• Build, maintain, and support post-production, editing, graphics, and digital media environments.
• 1

Skills

Baseband video

IP video

Signal processing

Media transport

Broadcast transmission

Networking fundamentals

Servers

Virtual machines

Active Directory

Group Policy

Scripting/automation

Communication skills

Time management

Education

Broadcast engineering

Computer engineering

Electronic technology

Information technology

Technical discipline

Tools

Adobe Creative Cloud

Job description

Digital Media Support Engineer Yoh has an exciting opportunity for a Digital Media Support Engineer to join our global media and entertainment client. This role will support the technology and infrastructure used across editing, streaming, graphics, broadcast production, video-on-demand, and digital content distribution environments.

The Digital Media Support Engineer will build, maintain, troubleshoot, and enhance systems that support daily broadcasts, live digital streams, post-production workflows, and content delivery to distribution partners. This position is ideal for an intelligent, driven, and technically curious professional who has a foundation in broadcast engineering, computer technology, or networking and is eager to continue learning in a fast-paced production environment.

The ideal candidate will have at least three years of experience supporting baseband or IP-based video environments, along with moderate computer, server, and networking skills. Previous broadcast support experience is helpful, but candidates with strong technical potential, communication skills, and a demonstrated ability to learn new technologies will also be considered.

Title: Digital Media Support Engineer

Compensation: $50-60/hr, depending on experience

Type: 1-Year Contract

Location: New York, NY

Industry: Media / Entertainment / Broadcast Technology

Schedule: Variable schedule that may include evenings, overnight shifts, weekends, and holidays

Key Responsibilities

• Build, maintain, and support post-production, editing, graphics, and digital media production environments.
• Support live broadcast, video-on-demand, radio, streaming, and digital content distribution workflows.
• Maintain and troubleshoot video routing systems and SMPTE ST 2110 IP-based media workflows.
• Support the technical infrastructure used to acquire, produce, edit, package, and distribute media content.
• Develop and implement technical solutions that improve the efficiency and reliability of content acquisition and distribution.
• Contribute to or lead system sustainment, lifecycle management, upgrade, and implementation projects.
• Build, configure, and maintain virtual machines, physical servers, workstations, and production applications.
• Partner with production and operations teams to understand business requirements and develop practical workflow solutions.
• Troubleshoot system, application, operating system, network, signal-processing, and workflow issues.
• Coordinate with technology vendors during troubleshooting, maintenance, and system implementation activities.
• Support editing, graphics, shared-storage, media asset management, and remote-production environments.
• Create technical drawings, workflow diagrams, system documentation, and user-facing instructional materials.
• Document recurring issues, technical procedures, system configurations, and operational best practices.
• Provide technical support to both technical and nontechnical users by phone, remotely, and in person.
• Participate in after-hours support and scheduled work during evenings, overnight shifts, weekends, and holidays.

Basic Qualifications

• At least three years of experience working with baseband video, IP video, signal processing, media transport, broadcast transmission equipment, or related media technology.
• Educational background or professional training in broadcast engineering, computer engineering, electronic technology, information technology, or a related technical discipline.
• Experience working in a broadcast, post-production, live production, streaming, media, or similarly time-sensitive technical environment.
• Working knowledge of computers, servers, operating systems, and networking fundamentals.
• Experience building, configuring, maintaining, or troubleshooting physical servers and virtual machines.
• Ability to troubleshoot operating system issues, application errors, boot problems, software compatibility issues, and system configuration problems.
• Understanding of video signal flow, media workflows, or content-production technology.
• Experience supporting systems used for editing, graphics creation, content management, or digital media production.
• Demonstrated troubleshooting skills using critical thinking, logical analysis, research, and prior technical experience.
• Familiarity with scripting or task automation.
• Working knowledge of Active Directory and Group Policy.
• Strong verbal and written communication skills with the ability to support both technical and nontechnical users.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced production environment.
• Ability to work independently with minimal supervision while contributing effectively within a team.
• Strong desire and demonstrated ability to learn new systems, platforms, and technologies.
• Ability to remain calm, professional, and solutions-focused while working under pressure.
• Willingness and ability to work a variable schedule that includes evenings, overnight shifts, weekends, and holidays.

Preferred Qualifications

• Working knowledge of VLANs, Layer 2 and Layer 3 networking, IP addressing, subnetting, routing tables, and domain administration.
• Understanding of cloud computing concepts, terminology, and infrastructure.
• Experience supporting SMPTE ST 2110 or other IP-based video production environments.
• Experience supporting enterprise video-routing and control systems.
• Certification or hands-on experience supporting professional editing, newsroom, shared-storage, and media asset management platforms.
• Experience configuring and troubleshooting Adobe Creative Cloud applications.
• Familiarity with shared-storage environments and media asset management systems.
• Experience with file-based media workflow automation and transcoding platforms.
• Experience supporting virtual desktop infrastructure and remote-production workflows.