Digital Media Community Manager (E-sports)

TruePoint Communications; Town of Texas (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is looking for a passionate community manager to join their dynamic team. This role focuses on managing community interactions across various social media platforms, particularly within the gaming and esports sectors. The ideal candidate will thrive in digital environments, actively engaging with audiences and fostering a sense of community. Responsibilities include monitoring social media trends, responding to inquiries, and developing effective social media strategies. If you're a gamer with a knack for community engagement and social media management, this opportunity is perfect for you. Join a company that values diversity and offers a flexible work schedule to accommodate the 24/7 nature of social media.

Qualifications

• 2-5 years of experience in community management preferred.
• Strong analytical skills and ability to manage multiple priorities.

Responsibilities

• Manage daily conversations related to service issues and products.
• Engage with audiences on social media and monitor activities.

Skills

Community Management

Social Media Management

Analytical Skills

Problem-Solving

Interpersonal Skills

Adaptability

Tools

Sprinklr

Social Media Platforms

Job description

We’re seeking a community manager with a passion for gaming and esports. This position is part of a community management team for a global client. Our team handles community management focused on managing daily conversations related to high-value service issues, products, events and pop culture relevant to the client, including actively engaging in esports campaigns and sponsorships. The ideal candidate is proficient in social media community management, a passionate gamer, enthusiastic about community interaction and comfortable in digital environments.

Responsibilities include:

• Identifying organic social media interactions, protecting brand reputation and conducting proactive engagement across a variety of social networks, including Twitch, Reddit, Instagram, Facebook, X, TikTok and LinkedIn.
• Providing comprehensive counsel to clients, delivering excellent service and taking initiative on problem-solving that includes anticipating business needs.
• Identifying and engaging with audiences through positive interactions on social.
• Monitoring social media activities closely, identifying trends in client and competitor conversations. Collaborating with managers to spot emerging themes.
• Identifying and responding to fan comments and questions during livestreams to create a sense of community and loyalty.
• Writing flawless messaging and real-time content to achieve clients' social media objectives.
• Contributing to developing, executing, and presenting social media strategies, campaigns, and performance reports.
• Responding promptly and effectively to customer inquiries across social media.
• Delivering timely, flawless reports after monitoring and during critical periods.
• Keeping account leaders and clients informed with regular updates, ensuring alignment with objectives.
• Identifying opportunities to streamline internal processes and implement improvements.
• Participating in the development of agency and client processes, including training materials and case studies.
• Maintaining accurate daily time records and efficiently handling monthly expense reporting.

Qualifications:

• 2-5 years of experience in community management is preferred. Additional experience in managing online communities and forums in the gaming space or social media industry is a plus.
• Livestream moderation experience with a proven ability to manage and engage with players in a fast-paced, dynamic environment.
• Experience using enterprise publishing and listening tools. Being adept at Sprinklr is a significant plus.
• Ability to work a flexible schedule (a combination of nights, weekends, and holidays).
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent communication and interpersonal skills, including the ability to work effectively in cross-functional teams.
• Proven ability to manage multiple priorities and deadlines while maintaining high-quality output.
• Adaptability and continuous learning to stay up to date with industry trends and technologies.
• Demonstrated ability to collaborate, build relationships, and influence others.
• Functional understanding of multiple social media platforms.

IMPORTANT: Given the 24/7 nature of social media, this position requires flexibility with non-traditional work hours. TruePoint operates on an Alternative Work Schedule (AWS), offering flexibility beyond the traditional fixed schedule of 8 hours per day, 40 hours per week. Your schedule will include a blend of daytime, night shifts, weekends, and holidays.

Candidates MUST RESIDE in the following states: Alabama, Arizona, Georgia, Kentucky, Michigan, Missouri, North Carolina, Ohio, Oklahoma, Tennessee, Texas or Florida.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.