Digital & Marketplace Grocery Delivery Manager

Eatal; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

401K with match or RRSP

Free family meal daily

Discounts at Eataly

Classes on products and Italian wine

Job summary

Eataly is the world’s largest artisanal Italian food marketplace seeking a Manager, Digital & Third-Party Delivery to lead the strategic catalog, fulfillment workflows, and marketplace operations across e-commerce, Instacart, DoorDash, and Uber Eats Grocery. You’ll drive customer experience and profitability for retail channels.

You will partner with store managers and category teams to optimize item availability, OOS rates, and in-store picking, with a focus on growth and efficiency.

Qualifications

• 2+ years in e-commerce grocery, CPG merchandising, retail operations, or marketplace management.
• Strong expertise with Instacart, DoorDash/Uber Grocery portals, and OMS.
• Ability to manage large-scale CPG catalogs and real-time inventory feeds.
• Understanding of store layout logistics and grocery picking workflows.
• Bachelor’s degree in Retail Management, Supply Chain, Business, or related field.

Responsibilities

• Own relationships and day-to-day campaign execution with grocery marketplace partners.
• Oversee thousands of SKU catalogs, ensuring real-time stock availability, correct product mapping, UPC integrity, and price parity across platforms.
• Establish SOPs for in-store picking, packing, temperature-controlled staging, substitutions, and driver handoffs.
• Collaborate with Category Managers to feature seasonal Italian specialties, holiday items, and grocery bundles on marketplace channels to drive AOV.
• Analyze order accuracy, item substitution rates, out-of-stock rates, fulfillment speed, and customer refund claims to improve store execution.
• Conduct store visits and train retail associates and shoppers on picking efficiency, substitution protocols, and order staging procedures.

Skills

E-commerce grocery

CPG merchandising

Retail operations

Marketplace management

Instacart

DoorDash/Uber Grocery portals

OMS (Order Management Systems)

Education

Bachelor’s degree in Retail Management, Supply Chain, Business, or related experience

Tools

Instacart

DoorDash/Uber Grocery portals

OMS

Job description

Eataly is the world’s largest artisanal Italian food marketplace seeking a Manager, Digital & Third-Party Delivery to lead the strategic catalog, fulfillment workflows, and marketplace operations across e-commerce, Instacart, DoorDash, and Uber Eats Grocery. You’ll drive customer experience and profitability for retail channels.

You will partner with store managers and category teams to optimize item availability, OOS rates, and in-store picking, with a focus on growth and efficiency.