Digital Loss Prevention Reviewer (REMOTE)

DICK'S Sporting Goods; United States; Remote; USD 40,000 - 62,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Digital Loss Prevention Reviewer to join their team. This remote position requires strong analytical skills to monitor and review fraudulent activities while collaborating effectively with the Loss Prevention team. The ideal candidate will have a high school diploma and relevant experience in eCommerce and customer service.

Benefits

Team-oriented environment

Generous benefits package

Qualifications

• 1-3 years' experience in eCommerce fraud prevention, loss prevention, and customer service.
• Proficient in loss prevention tools.
• Knowledge of fraud chargeback representation process.

Responsibilities

• Monitors automated fraud screening applications.
• Conducts extensive research to validate purchases.
• Identifies fraud trends and communicates to leadership.

Skills

eCommerce fraud prevention

Customer service

Monitoring

Data analysis

Research

Education

High School Diploma or Equivalent

Job description

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At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

Overview

The Digital Loss Prevention Reviewer is responsible for monitoring and reviewing potential fraudulent activities for fraud prevention, detection and risk mitigation strategies. The Digital Loss Prevention Reviewer will perform data mining and analysis to identify high risk exposure and fraudulent activities and will provide recommendations to minimize fraud losses and improve risk mitigation capabilities. This position will be an integral member of the Loss Prevention department.

Ecommerce Order Investigations

• Monitors automated fraud screening application
• Maintains or exceeds established standards for timeliness and customer service
• Resolves complex issues with little or no supervision or direction
• Conducts extensive research to validate purchases
• Conducts follow-up research on fraudulent transactions
• Works with peers and Digital Loss Prevention Leadership to communicate fraud trends and share best practices, ideas and information.
• Communicates with athletes in a friendly and helpful demeanor
  
  

Ecommerce Fraud Prevention

• Identify fraud trends and communicate to the Digital Loss Prevention Leadership
• Proficient in loss prevention tools
• Any other assigned duties
  
  

Ecommerce Fraud Disputes

• Knowledge of fraud chargeback representation process
• Understanding network dispute types and submitting current documentation
  
  

Qualifications

• High School Diploma or Equivalent
• 1-3 years' experience in eCommerce fraud prevention, loss prevention, and customer service
  
  

Targeted Pay Range: $40,700.00 - $61,100.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Manufacturing, Retail, and Sporting Goods Manufacturing

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