Digital Loan Specialist

F.N.B. Corporation; Hermitage (Mercer County); On-site; USD 42,000 - 60,000; Full time

Job summary

F.N.B. Corporation in Pittsburgh, PA is seeking a Loan Specialist - Digital to manage consumer and business lending activities from online loan applications. You will execute loan applications through the contact center workflow and identify opportunities to convert declined applications to approvals.

You will structure each application for customer benefit and for the bank, while supporting the branch network and ensuring data quality across the system.

Qualifications

• High School or GED required.
• 3 years of job-related experience required.
• Experience in banking, finance or a related field preferred.
• Knowledge of banking regulatory and compliance standards related to lending.
• NMLS certification preferred but not required.

Responsibilities

• Promotes the loan application process by building customer relationships and identifying needs.
• Controls the lifecycle of new loan applications per lending standards and maintains data quality.
• Responds to customer requests via telephone, email, and secure messaging about loan status.
• Provides advanced technical and troubleshooting support for the document upload portal.
• Performs other related duties and projects as assigned.
• Upholds risk management and regulatory compliance as part of daily work.

Skills

Communication

Multitasking

Organizational skills

Detail-oriented

Customer service

Banking knowledge

Regulatory compliance knowledge

Interpersonal skills

Teamwork

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Primary Office Location

503 Martindale Street 4th Floor. Pittsburgh, Pennsylvania. 15212.

Join our team. Make a difference - for us and for your future.

Position Title

Loan Specialist - Digital

Business Unit

Retail Operations

Reports to

Contact Center Manager

Position Overview

This position is responsible for consumer and business lending activities derived from online loan applications. The incumbent is responsible for the execution of contact center loan applications at the direction of the Manager, identification of opportunities to convert declined applications to approvals, and structuring each application so that it provides the greatest benefit to the customer and to FNB.

Primary Responsibilities

• Promotes the loan application process through controlling customer relationships, identifying customer needs, leveraging technology, and making outbound calls.
• Using FNB approved contact center technology, control the lifecycle of all new loan applications according to consumer and business lending standards as well as maintain effective data quality for all applications.
• Responds to customer requests, by telephone, email, and secure messaging, to provide customers with information about their loan applications to resolve issues or concerns.
• Provides advanced technical and troubleshooting support to customers and to the branch network specific to the document upload portal.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position

3

Skills Required to Perform the Primary Responsibilities of this Position

• Ability to work and multi-task in a fast paced environment
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Intermediate Level
• MS Excel - Intermediate Level
• MS PowerPoint - Intermediate Level
• Experience in banking, finance or a related field
• Knowledge of banking regulatory and compliance standards related to business and consumer lending preferred
• Ability to work some holidays and weekends

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position

NMLS Preferred, Not Required.

Physical Requirements or Work Conditions Beyond Traditional Office Work

Ability to sit for extended periods of time.

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.