Digital Learning Specialist

The Jackson National Life Insurance Company; Lansing (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

The Jackson National Life Insurance Company is seeking a Digital Learning Specialist to evaluate training needs and develop digital solutions using adult learning principles. You will design programs, create eLearning, videos and job resources, and assess impact to meet performance standards.

Ideal candidates bring experience with instructional design, multimedia tools, and collaborative work with business partners.

Qualifications

• Bachelor's Degree in Education or Communications preferred.
• 1+ years of digital learning development required.
• 1+ years experience developing in videos, electronic communications and interactive job resources preferred.
• Experience working in a corporate environment, with a preference towards experience designing training systems, procedures and programs. required.
• Experience with SumTotal LMS preferred.

Responsibilities

• Conduits needs assessments with stakeholders to identify training needs and appropriate objectives.
• Coordinates all aspects of training design and delivery including needs analysis, content development, stakeholder reviews, and deployment of completed programs.
• Recommends and implements computer-based training, videos, electronic communications and on the interactive job resources to meet the needs of the business.
• Creates instructional design documents, storyboards, learning resources and advanced training solutions, such as simulations.
• Applies adult learning principles and effective digital techniques to produce virtual learning.
• Ensures the skills of each new associate are assessed before, during, and after training to ensure the trainee has the knowledge and skills to meet or exceed performance standards.
• Evaluates training effectiveness using data driven metrics.
• Consults with business partners, technical specialists, subject matter experts and other members of the training department to achieve program goals.
• Collaborates with other Learning Specialists to offer guidance and share expertise in the development and use of digital learning development methodologies.
• Other Duties: Performs other duties and/or projects as assigned.

Skills

Adult learning concepts

Multimedia training design

Instructional design

Stakeholder collaboration

Project management

Education

Bachelor's Degree in Education or Communications

Tools

Articulate

Camtasia

PowerPoint

Adobe Creative Suite

Job description

Job Purpose

The Operations Learning & Development (L&D) Digital Learning Specialist is responsible for evaluating training needs and developing digital learning solutions through the application and utilization of adult learning principles and technological tools. Conducts and implements training need assessments, program evaluations, instructional designs and digital learning programs. Creates effective learning programs to effectively train both technical and behavioral skills, using a variety of techniques such as eLearning, videos, electronic communications and supporting resources. Analyzes training effectiveness and works directly with management to identify solutions for future training needs and adjustments to existing courses. Relies on training and project management experience to plan and accomplish goals.

Essential Responsibilities

• Conducts needs assessments with stakeholders to identify training needs and appropriate objectives.


• Coordinates all aspects of training design and delivery including needs analysis, content development, stakeholder reviews, and deployment of completed programs.


• Recommends and implements computer-based training, videos, electronic communications and on the interactive job resources to meet the needs of the business.


• Creates instructional design documents, storyboards, learning resources and advanced training solutions, such as simulations.


• Applies adult learning principles and effective digital techniques to produce virtual learning.


• Ensures the skills of each new associate are assessed before, during, and after training to ensure the trainee has the knowledge and skills to meet or exceed performance standards.


• Evaluates training effectiveness using data driven metrics.


• Consults with business partners, technical specialists, subject matter experts and other members of the training department to achieve program goals.


• Collaborates with other Learning Specialists to offer guidance and share expertise in the development and use of digital learning development methodologies.


• Other Duties: Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

Must have a working knowledge in a variety of adult learning concepts and best practices, and training procedures.

Experience designing and authoring key projects or parts of projects that involve interactive learning technologies such as multimedia training, CBT, WBT, or technology-based interventions.

Experience with digital development tools such as Articulate, Camtasia, PowerPoint and Adobe Creative Suite.

Aptitude for learning, or experience developing, web-based training using HTML, CSS, JavaScript, and/or other appropriate programming languages and tools.

Experience in designing effective training solutions and assessing their impact on employee performance.

Ability to multi-task and work effectively on simultaneous projects under tight and changing priorities, scopes, and deadlines while maintaining a high level of quality and on-time completion.

Excellent written and verbal communication skills. Strong presentation and interpersonal skills. Strong collaboration and problem-solving skills. Ability to work with stakeholders at various levels to recommend training solutions. Ability to reason and simplify complex processes. Knowledge of skills and business rules, which may include proficiency with:

• Jackson’s administrative systems


• Products


• Distributor rules


• Tax laws


• State and Federal regulatory rules

Knowledge of financial services or insurance industry business operations.

Qualifications

• Bachelor's Degree in Education or Communicationspreferred.


• 1+ years of digital learning development required.


• 1+ years experience developing in videos, electronic communications and interactive job resources preferred.


• Experience working in a corporate environment, with a preference towards experience designing training systems, procedures and programs. required.


• Experience with SumTotal LMS preferred.

Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity.

Company facilities and campuses are tobacco-free environments.

At Jackson, our employees are empowered to bring a fresh perspective, confront new challenges, and define their own career paths. We value the unique perspectives and innovative ideas that come from our employees' diverse backgrounds.

Jackson is the marketing name for Jackson National Life Insurance Company (Home Office: Lansing, Michigan) and Jackson National Life Insurance Company of New York (Home Office: Purchase, New York). Jackson National Asset Management, LLC (JNAM) located in Chicago, Illinois, is an SEC-registered investment adviser and Jackson subsidiary. Annuities are distributed by Jackson National Life Distributors LLC, Member FINRA.

Jackson companies offer an outstanding benefits package including competitive pay, bonuses, comprehensive health insurance benefits, a matching 401(k) retirement plan, adoption assistance, education matching gift program and dependent tuition program.

To learn more about Jackson's financial strength and results, visit jackson.com.