Digital Learning Customer Success Specialist

7741 WILEY APAC SERVICES LLP; United States; Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Meeting-free Fridays (as described)

Professional development opportunities

Zusammenfassung

Wiley is seeking a Customer Success Specialist to help support the implementation, usage, and retention of our digital learning solutions. You will coordinate with Digital Learning Executives and Account Managers, assist with course setup, training, and ongoing platform usage monitoring to drive adoption and renewal.

The role emphasizes collaboration, data accuracy in Salesforce, and effective communication with faculty and bookstores.

Qualifikationen

• Undergraduate degree completed.
• 1–3 years in customer service, sales support, or technical product support.
• Ability to present effectively in groups and one-on-one settings.
• Experience supporting digital platforms and training users.

Aufgaben

• Assist in implementing Wiley's digital solutions in courses.
• Support course setup, training delivery, and fulfillment activities.
• Monitor usage and identify retention opportunities.
• Collaborate with DLE/AM on account status and retention plans.
• Participate in pilots with follow-up and survey coordination.
• Conduct training sessions to ensure effective platform use.
• Provide basic LMS/LTI integration support.
• Maintain account/adoption data in Salesforce, including IA updates.
• Review vendor reports and confirm IA adoption with bookstores or instructors.
• Promote new features to enhance customer experience.
• Communicate product value clearly to customers.

Kenntnisse

Digital learning awareness

Data analysis

Communication

Sales processes

Salesforce

Time management

Adaptability

Professionalism

Ausbildung

Undergraduate degree

Tools

Salesforce

Jobbeschreibung

Wiley is seeking a Customer Success Specialist to help support the implementation, usage, and retention of our digital learning solutions. You will coordinate with Digital Learning Executives and Account Managers, assist with course setup, training, and ongoing platform usage monitoring to drive adoption and renewal.

The role emphasizes collaboration, data accuracy in Salesforce, and effective communication with faculty and bookstores.