Digital Knowledge and Communications Lead

Wise Skulls; Cupertino (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Wise Skulls seeks a Digital Knowledge and Communications Lead to drive content strategy and execution in Cupertino. This role focuses on building and governing knowledge bases, improving content across platforms, and aligning with business goals.

You will manage content delivery, oversee UX-focused documentation, and champion SEO best practices while collaborating with marketing, product, and support teams to enhance user experience.

Qualifications

• Excellent communication and writing skills.
• Experience with knowledge base creation and content governance.
• Ability to lead cross-functional teams and manage multiple priorities.

Responsibilities

• Create, manage, and continuously improve content across platforms.
• Define and drive content and communications strategy.
• Evaluate content platforms and recommend improvements.
• Monitor content performance and adapt strategy based on analytics.

Skills

Excellent communication

Analytical writing

Content strategy

Cross-functional collaboration

Education

Bachelor’s degree in Marketing/Communications/Journalism

Tools

SEO best practices

Website creation tools

UX/UI awareness

Job description

Hiring: Digital Knowledge and Communications Lead

Important

Visa: USC and GC only

Key Responsibilities

• Create, manage, and continuously improve content across multiple platforms.
• Define and drive the overall content and communication strategy for managing. Knowledge across audiences (internal/external) and aligning with business goals, user needs and priorities.
• Evaluate existing content platforms and make recommendations based on the need for users, content delivery and scalability.
• Monitor content performance using engagement analytics and user feedback; adjust strategy as needed to optimize value.
• Ensure existing content (sites, repositories, news articles, playbooks, guides) is maintained after each release.
• Provide training and support to admin users, enabling them to contribute high-quality content and use platform functionality effectively.
• Adapt content and communication strategies based on adoption trends and user behavior insights.
• Create and manage internal and external communications plans including announcements, newsletters, and stakeholder updates.
• Develop and apply visual elements—such as logos, illustrations—to support content clarity and engagement.
• Analyze design challenges and provide creative, effective solutions that enhance the user experience.
• Manage multiple content and adoption projects concurrently while meeting deadlines and quality standards.

Qualifications

• Excellent communication skills, with the ability to work collaboratively with cross-functional teams and with consultants.
• A Bachelor’s degree in Marketing, Communications, Journalism, or a related field.
• Exceptional research, analytical, and writing skills.
• Background in Knowledge Base creation, UX/UI and Knowledge Management principles
• Familiarity with tools for website creation and SEO best practices
• Strong organizational skills and the ability to work both independently and within a team in a fast-paced, agile environment.