Digital & IT Intern, Analyst, ServiceNow - Summer 2027

Corning Inc.; Charlotte (NC); Hybrid; USD 43,000 - 83,000; Full time

Benefits offered by this job

Housing assistance

Final project presentation

Weekly tech talks

Job summary

Corning in Charlotte, NC is seeking a Digital & IT Intern to support ServiceNow transformation within Technology Operations. You'll gain hands-on exposure to service catalog, workflows, testing, reporting, and process improvement under team guidance.

This 10-week summer role offers housing/travel assistance, a final project presentation, social and networking opportunities, and exposure to enterprise technology while collaborating with platform, product, and business stakeholders.

Qualifications

• Currently pursuing a degree in IT, Computer Science, Information Systems, Data Science, Engineering, Business Analytics, or related field.
• Strong analytical, problem-solving, communication, and attention-to-detail skills.
• Willingness to learn new technologies, business processes, and enterprise platform concepts.
• Be available for 10 weeks during Summer 2027 (May-August 2027) with a graduation date of December 2027 or later.

Responsibilities

• Support ServiceNow workstreams through documentation, testing, reporting, configuration support, and process improvement.
• Assist with service catalog, employee experience, catalog item review, and intake form documentation.
• Create and maintain process maps, requirements summaries, job aids, test scripts, notes, and SOP drafts.
• Participate in UAT support, workflow checks, defect tracking, and follow-up activities.
• Help maintain dashboards and reporting for request trends, backlog, testing progress, usage, and performance.
• Collaborate with platform, product, development, process, and business stakeholders.

Skills

Analytical thinking

Problem-solving

Communication

Attention to detail

Team collaboration

Education

Pursuing IT-related degree

Tools

ServiceNow

Dashboards

Job description

Digital & IT Intern, Analyst, ServiceNow - Summer 2027

Date: Sep 30, 2026

Location: Charlotte, NC, US, 28216

Company: Corning

Requisition Number: 77862

The company built on breakthroughs.
Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Position Summary

The intern will support ServiceNow platform transformation initiatives within Technology Operations, gaining hands-on exposure to service catalog, workflow documentation, testing, reporting, process improvement, and AI-enabled service experiences under team guidance.

• Assistance with housing and travel
• Meaningful project and final project presentation

Intern Activities

• Social and networking opportunities
• Weekly tech talks
• Community involvement

Key Responsibilities

• Support ServiceNow workstreams through documentation, testing, reporting, configuration support, and process improvement.
• Assist with service catalog, employee experience, catalog item review, and intake form documentation.
• Create and maintain process maps, requirements summaries, job aids, test scripts, notes, and SOP drafts.
• Participate in UAT support, workflow checks, defect tracking, and follow-up activities.
• Help maintain dashboards and reporting for request trends, backlog, testing progress, usage, and performance.
• Assist with virtual agent testing, intelligent routing validation, intent taxonomy review, and knowledge support improvements.
• Collaborate with platform, product, development, process, and business stakeholders.
• Prepare stakeholder materials and a final summary of work completed, value delivered, lessons learned, and recommendations.

Requirements

• Currently pursuing a degree in IT, Computer Science, Information Systems, Data Science, Engineering, Business Analytics, or related field.
• Strong analytical, problem-solving, communication, and attention-to-detail skills.
• Willingness to learn new technologies, business processes, and enterprise platform concepts.
• Collaborative, organized, dependable, self-motivated, and open to feedback.
• Must be available for 10 weeks during Summer 2027 (May-August 2027) with a graduation date of December 2027 or later
• Be interested in working for Corning, Inc after graduation, if presented with a full-time job opportunity.
• Be willing to work at the posted job location

Preferred Qualifications

• Coursework or project experience in business analysis, process improvement, software development, analytics, or related areas.
• Familiarity with ServiceNow, workflow platforms, ITSM, service catalog, or enterprise request management is a plus.
• Interest or exposure in testing, requirements documentation, reporting, dashboards, data analysis, or process mapping.
• Interest in employee experience, automation, AI-enabled service delivery, digital transformation, and continuous improvement.

What You'll Gain

• Hands-on Digital & IT experience supporting ServiceNow transformation.
• Exposure to enterprise technology, business processes, and cross-functional collaboration.
• Professional development, networking, and experience communicating project outcomes.

This position does not support immigration sponsorship.

The range for this position is $1,635.00 - $3,185.00biweekly. Starting pay for the successful applicant is prescribed based on geographic location, nature of position, and year in school.

A job that shapes a life.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [e-mail] .