IT Transformation Intern: ServiceNow & Analytics

Corning Incorporated; Charlotte (NC); On-site; USD 37,000 - 72,000; Part time

Benefits offered by this job

Competitive salaries

Housing and travel assistance

Final project presentation

Job summary

Corning Incorporated in Charlotte, NC is seeking a Summer Intern to support ServiceNow transformation initiatives within Technology Operations. You will gain hands-on exposure to service catalog, workflows, testing, reporting, and process improvement under team guidance.

The internship offers competitive salaries, housing and travel assistance, and the chance to present your final project. You will collaborate with platform, product, development, and business stakeholders, preparing a final

Qualifications

• Pursuing a degree in IT, Computer Science, Information Systems, Data Science, Engineering, Business Analytics, or related field.
• Strong analytical, problem-solving, communication, and attention-to-detail skills.
• Willingness to learn new technologies, business processes, and enterprise platform concepts.

Responsibilities

• Support ServiceNow workstreams through documentation, testing, reporting, configuration support, and process improvement.
• Assist with service catalog, employee experience, catalog item review, and intake form documentation.
• Create and maintain process maps, requirements summaries, job aids, test scripts, notes, and SOP drafts.
• Participate in UAT support, workflow checks, defect tracking, and follow-up activities.
• Help maintain dashboards and reporting for request trends, backlog, testing progress, usage, and performance.
• Assist with virtual agent testing, intelligent routing validation, intent taxonomy review, and knowledge support improvements.

Skills

Analytical skills

Problem-solving

Communication

Detail-oriented

Education

Pursuing IT/CS/IS/Data Science/Engineering/Analytics degree

Tools

ServiceNow

ITSM

Job description

The company built on breakthroughs.

Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Requisition Number: 77862

The company built on breakthroughs.

Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Position Summary

The intern will support ServiceNow platform transformation initiatives within Technology Operations, gaining hands-on exposure to service catalog, workflow documentation, testing, reporting, process improvement, and AI-enabled service experiences under team guidance.

Program Perks

• Competitive salaries
• Assistance with housing and travel
• Meaningful project and final project presentation
  
  

Intern Activities

• Social and networking opportunities
• Weekly tech talks
• Community involvement
  
  

Key Responsibilities

• Support ServiceNow workstreams through documentation, testing, reporting, configuration support, and process improvement.
• Assist with service catalog, employee experience, catalog item review, and intake form documentation.
• Create and maintain process maps, requirements summaries, job aids, test scripts, notes, and SOP drafts.
• Participate in UAT support, workflow checks, defect tracking, and follow-up activities.
• Help maintain dashboards and reporting for request trends, backlog, testing progress, usage, and performance.
• Assist with virtual agent testing, intelligent routing validation, intent taxonomy review, and knowledge support improvements.
• Collaborate with platform, product, development, process, and business stakeholders.
• Prepare stakeholder materials and a final summary of work completed, value delivered, lessons learned, and recommendations.
  
  

Requirements

• Currently pursuing a degree in IT, Computer Science, Information Systems, Data Science, Engineering, Business Analytics, or related field.
• Strong analytical, problem-solving, communication, and attention-to-detail skills.
• Willingness to learn new technologies, business processes, and enterprise platform concepts.
• Collaborative, organized, dependable, self-motivated, and open to feedback.
• Must be available for 10 weeks during Summer 2027 (May-August 2027) with a graduation date of December 2027 or later
• Be interested in working for Corning, Inc after graduation, if presented with a full-time job opportunity.
• Be willing to work at the posted job location
  
  

Preferred Qualifications

• Coursework or project experience in business analysis, process improvement, software development, analytics, or related areas.
• Familiarity with ServiceNow, workflow platforms, ITSM, service catalog, or enterprise request management is a plus.
• Interest or exposure in testing, requirements documentation, reporting, dashboards, data analysis, or process mapping.
• Interest in employee experience, automation, AI-enabled service delivery, digital transformation, and continuous improvement.
  
  

What You'll Gain

• Hands-on Digital & IT experience supporting ServiceNow transformation.
• Exposure to enterprise technology, business processes, and cross-functional collaboration.
• Professional development, networking, and experience communicating project outcomes.
  
  

This position does not support immigration sponsorship.

The range for this position is $1,635.00 - $3,185.00 biweekly. Starting pay for the successful applicant is prescribed based on geographic location, nature of position, and year in school.

A job that shapes a life.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [e-mail] .