Digital Investment Operations Lead

Publicis Groupe; Chicago (IL); On-site; USD 75,000 - 108,000; Full time

Benefits offered by this job

Paid Family Care

Adoption and fertility support

Pet adoption assistance

Health/Wellness reimbursements

Tuition Assistance

Flexible time off

Work Your World program

Job summary

Starcom, part of Publicis Groupe, is seeking a Digital Investment Supervisor to support day-to-day investment operations for digital media across client teams. You will learn digital systems, data needs, media buy structure, and how to implement process improvements.

This role offers the opportunity to work on cross-agency projects that drive business goals and increase efficiency across the agency. You will engage with multiple internal and external teams to deliver high-quality results.

Qualifications

• Bachelor’s degree preferred, preferably with a concentration in marketing, advertising, communications, business, sociology, or consumer insights.
• 3+ years of relevant media advertising experience.
• Ability to work independently and collaboratively with diverse groups.
• Excellent verbal and written communication skills.
• Technical proficiency in Microsoft Office Suite with a heavy focus on Excel.
• Knowledge of agency billing process (client-side and/or vendor-side).
• Knowledge of digital planning and buying process with an understanding of various vendors, different cost methods, various reporting, and delivery validation.

Responsibilities

• Implement processes to improve the work required for digital buying, client billing, and digital reconciliation.
• Develop processes to ensure data integrity and implement across the agency.
• Develop a strong understanding of systems such as Mediaocean–Prisma digital buying tool, Ad Servers/Verification, DSPs, Social Platforms, DMPs, and internal proprietary tools.
• Serve as escalation point for teams to help troubleshoot operational issues.
• Provide ideas and solutions for pain points/problems in processes; work alongside internal and external teams to develop best practices, enhancements, and tools to improve.
• Determine and activate how to deliver necessary data to teams for various reporting purposes.
• Ensure proper digital contracts and terms are in place with vendors, evaluate IO notes requested by vendors.
• Share best practices and learn from other teams in Publicis to ensure consistency and best work product across The Groupe.
• Build and maintain strong relationships across multiple internal teams and leadership.
• Maintain relationships with vendors to ensure trust and confidence with our buying partners.
• Manage vendor-side billing and maintain close oversight of open items clearing.
• Cultivate a team-focused mentality across the larger Investment Operations team.
• Responsible for the management, development, and mentorship of Associates/Sr. Associates.

Skills

Communication skills

Analytical abilities

Problem solving

Multi-tasking

Attention to detail

Team coaching

Excel proficiency

Education

Bachelor’s degree preferred

Tools

Excel

Job description

Starcom, part of Publicis Groupe, is seeking a Digital Investment Supervisor to support day-to-day investment operations for digital media across client teams. You will learn digital systems, data needs, media buy structure, and how to implement process improvements.

This role offers the opportunity to work on cross-agency projects that drive business goals and increase efficiency across the agency. You will engage with multiple internal and external teams to deliver high-quality results.