Digital Investigations Operations Coordinator

Protection Group International; San Diego (CA); Hybrid; USD 41,000 - 76,000; Full time

Benefits offered by this job

Life Assurance

Employee voucher £45/mo

25 days annual leave

Vitality Healthcare

Annual eye care

Gym membership

Flu vaccination

Hybrid work

Job summary

Protection Group International in the United States is seeking a six-month fixed-term role within Digital Investigations. You will support recruitment, onboarding, and DI operations, coordinate staff wellbeing, and uphold safety protocols.

Ideal candidates have experience in threat intelligence or related fields, understand confidentiality and OPSEC, and are comfortable leveraging AI tools. Strong communication and meticulous organisation are essential, with some onboarding support preferred.

Qualifications

• Operational or coordination experience within threat intelligence, investigations, OSINT, online safety or related industry.
• Understanding of investigative work requirements, including confidentiality, OPSEC and security vetting.
• Confidence with technology and willingness to adopt AI tools.
• Excellent written and verbal communication skills across all levels.
• Strong organisation and attention to detail, with discretion handling sensitive information.
• Experience supporting recruitment or onboarding (desirable).

Responsibilities

• Support DI recruitment with the internal recruiter and hiring managers, including candidate identification, CV sift and interview scheduling.
• Coordinate new joiners' onboarding schedules so inductions, system access and training are in place from day one.
• Coordinate the DI wellbeing offering for staff.
• Ensure child safety work protocols are in place, including access controls, secure device storage, and wellbeing screenings and advanced BPSS checks.
• Administer OPSEC processes, including research account and device registers and access records.
• Manage DI tooling administration, including licences, subscriptions, renewals and user access.
• Own the team's expense reporting for tooling, keeping spend accurate and aligned to active licences.
• Identify opportunities to use technology and AI to streamline administrative processes.

Skills

Operational coordination

OPSEC & security vetting

Tech minded with AI tools

Excellent communication

Organisation & attention to detail

Recruitment onboarding support

Job description

PGI is a global consultancy that helps organisations build digital resilience. We deploy our people to implement solutions on behalf of clients or to support them in developing their own capabilities. Our vision is a world resilient to digital threats and online harm. To achieve this, we need to grow our team of talented and passionate people. Our clients include some of the most well-known global brands, national governments, and innovative growing businesses. We operate in an exciting, fast-growing sector that bears increasing relevance and importance to nation-states, corporates, universities, and NGOs.

What you'll be doing

T PGI's Digital Investigations (DI) functions continue to expand, driving our successful growth. This six month fixed-term role supports the Head of DI Operations in keeping the service line running smoothly. The responsibilities of the post are as follows:

• Support DI recruitment with the internal recruiter and hiring managers, including candidate identification, CV sifting and interview scheduling.

• Coordinate new joiners' onboarding schedules so inductions, system access and training are in place from day one.

• Coordinate the DI wellbeing offering for staff.

• Ensure child safety work protocols are in place, including access controls, secure device storage, and wellbeing screenings and advanced BPSS checks (with the People team and our supplier).

• Administer OPSEC processes, including research account and device registers and access records.

• Manage DI tooling administration, including licences, subscriptions, renewals and user access.

• Own the team's expense reporting for tooling, keeping spend accurate and aligned to active licences.

• Identify opportunities to use technology and AI to streamline administrative processes.

One day one you will bring

• Operational or coordination experience within threat intelligence, investigations, OSINT, online safety or a related industry.

• An understanding of investigative work and its requirements, including confidentiality, OPSEC and security vetting.

• Confidence with technology and a willingness to adopt and make effective use of AI tools.

• Excellent written and verbal communication skills, working across all levels of the team.

• Strong organisation and attention to detail, with discretion when handling sensitive information.

• Experience supporting recruitment or onboarding (desirable).

Why join us?

• A diverse and challenging workload across multiple complex projects and investigations.

• A collaborative and supportive team at the forefront of this sphere.

• Clients who get what we do and offer us genuine innovation opportunities.

• A meritocratic environment that promotes career progression and development.

• Niche training to support niche skill sets.

• Hybrid working which allows you to strike the perfect work-life balance.

Our Benefits

When you join us, you'll enjoy a comprehensive range of employee benefits, including:

• Life Assurance - 4x your annual salary

• £45 monthly voucher

• 25 days' annual leave plus all standard UK public holidays. (pro rata)

• Vitality Healthcare

• Annual eye care support

• Subsidised gym membership

• Winter flu vaccination

Diversity, Equity and Inclusion at PGI

As a British company which operates internationally, we draw strength from the diversity of our people. Without our diverse team, we couldn't do the work we do. We are involved in projects across 80+ geographies, our people speak 25+ languages and come from a variety of backgrounds. By hiring and cultivating a diverse, equitable and inclusive workforce, we can uphold values that enable every member of the team to thrive, while delivering novel solutions to novel problems.

Accessibility at PGI

Every individual has different requirements, so we are committed to implementing reasonable adjustments to mitigate physical and non-physical barriers in the workplace.

We strive to make the recruitment process as accessible as possible, but if you have any questions or concerns, please get in touch.

Please note: We are not accepting applications or speculative profiles from any recruitment agencies. If we require additional resource, we will reach out to you.