Digital Integration Specialist

NeoGenomics Laboratories; Fort Myers (FL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k match

Employee Stock Purchase Program

Tuition reimbursement

Paid time off

Wellness programs

Employee resource groups

Job summary

NeoGenomics Laboratories in Fort Myers, FL is seeking a Digital Integration Specialist to support our commercial digital platforms, including healthcare interoperability and Salesforce experience. This hybrid in-office role offers opportunities to grow with a world-class culture.

You will be the voice of the customer for technical issues, collaborate with cross-functional teams, and ensure data is exchanged securely while delivering exceptional service to internal and external clients.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.

Responsibilities

• Responsible for NeoGenomics’ overall Customer Digital Support processes and being the voice of the customer for technical issues.
• Support Digital Technology Solutions operations and ensure data is safely, securely, and accurately exchanged.
• Adheres to support processes, documentation processes, and maintaining SLAs.
• Collaborates with internal customers for digital support needs: commercial, laboratory, billing, and other departments.
• Interacts with clients via multiple communication channels for troubleshooting and resolution of customer support issues: email, phone, web meeting.
• Guides clients through technical processes, offering solutions for issues regarding system functionality, user access, and data flow.
• Communicates effectively with customers, keeping them updated on the status of their queries or issues.

Skills

Interpersonal skills

Customer satisfaction focus

Multitasking

Attention to detail

Communication skills

Education

Bachelor’s degree preferred

Tools

MS Office

Database management

Laboratory Information Systems

Job description

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics is looking for a Digital Integration Specialist who wants to continue to learn in order to allow our company to grow. This is a hybrid in office position in Fort Myers, FL or Ramsey, NJ.

Now that you know what we’re looking for in talent, let us tell you why you’d want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world’s leading cancer reference laboratory.

Position Summary:

As a Digital Integration Specialist you will focus on supporting NeoGenomics commercial digital platforms. This includes, but is not limited to, healthcare interoperability, digital front door applications, and the Salesforce customer experience. They serve as a point of contact to address any support issues for both internal and external customers, providing excellent service to all people they interact with.

Responsibilities:

• Responsible for NeoGenomics’ overall Customer Digital Support processes and being the voice of the customer for technical issues
• Responsible for supporting Digital Technology Solutions operations and ensuring data is safely, securely, and accurately exchanged
• Adheres to support processes, documentation processes, and maintaining SLAs
• Collaborates with internal customers for digital support needs: commercial, laboratory, billing, and other departments
• Interacts with clients via multiple communication channels for troubleshooting and resolution of customer support issues: email, phone, web meeting
• Guides clients through technical processes, offering solutions for issues regarding system functionality, user access, and data flow
• Communicates effectively with customers, keeping them updated on the status of their queries or issues

Education, Experience & Qualifications:

• High school diploma or equivalent required, Bachelor’s degree preferred
• At least two years of applied experience in a technical support capacity, preferably in a laboratory, pharma or biotech environment
• Familiarity with Laboratory Information Systems and understanding of customer interfaces
• Exceptional interpersonal skills with a focus on customer satisfaction
• Ability to manage multiple customer issues and projects simultaneously while maintaining a high standard of service\
• Excellent typing and data entry skills
• Proficient with MS Office programs and database management
• Excellent problem-solving, analytical, and diagnostic skills
• Highly focused on service orientation
• Ability to adapt to changing procedures, policies, and work environment
• Ability to communicate effectively, both written and oral
• Openness to give and receive feedback
• Strong organizational skills, attention to detail, and follow-up skills
• Ability to work independently and as a team player