Digital Hub - Solution Advisor Manager HCM(Alpharetta)

SAP; Alpharetta (GA); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Digital Solution Advisor Manager to enhance their sales team's effectiveness in the Human Capital Management and Customer Experience sectors. This role involves leveraging deep product knowledge to support the sales cycle, mentoring a dedicated team, and fostering a culture of innovation. You will collaborate with various departments to streamline processes and ensure customer satisfaction while staying ahead of industry trends. If you are passionate about technology and leadership, this is an exciting opportunity to make a significant impact in a forward-thinking environment.

Qualifications

• 7+ years of experience in presales or customer-facing roles in tech.
• Strong leadership skills with experience in team building and mentoring.

Responsibilities

• Support sales teams with product knowledge and customer solutions.
• Lead and mentor the Digital Solution Advisor team for success.
• Drive innovation and stay updated on industry trends.

Skills

Sales and Service applications

Call Center/Case Management technologies

Sales Force Automation processes

Commerce applications (B2C, B2B, B2B2C)

Order Management applications

Pricing and Promotions Solutions

Team Leadership

Customer-facing role experience

Education

Bachelor's degree

MBA or equivalent degree

Job description

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:

As the Digital Solution Advisor Manager, you will be the go-to person for any solution or product questions within the sales team in our Human Capital Management and Customer Experience Business unit. You will leverage your deep expertise in specific solutions to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.

Area 1: Business Contribution

You will work closely with sales and other related teams to understand customer requirements and provide appropriate solutions that align with company offerings.

Develop and maintain a deep understanding of the company's product and service offerings to ensure accurate and compelling presentations to prospects.

Collaborate with other departments to streamline processes and ensure customer needs are met in a timely and efficient manner.

Monitor and report on presales activities, ensuring that the team's efforts align with the broader business goals.

Area 2: Develop and Lead the Digital Solution Advisor team

You will provide clear guidance and mentorship to the Digital Solution Advisory team, setting clear objectives and performance expectations.

Ensure that team members have the appropriate training and development opportunities to enhance their skills and performance.

Coordinate with sales, marketing, and technical teams to align strategies and objectives.

Manage the recruitment and selection of new team members, fostering a culture of excellence and continuous improvement.

Area 3: Inspire and Drive Constant Innovation:

You will stay updated with the latest industry trends, technologies, and best practices to ensure the Digital Solution Advisory team is always ahead of the curve.

Encourage and facilitate brainstorming sessions within the team to come up with innovative solutions for clients.

Act as a conduit between the DSA team and product development, channeling feedback to ensure the continuous evolution of the company's offerings.

Foster a culture of innovation, encouraging team members to think outside the box and challenge the status quo.

What you bring:

Bachelor's degree (or equivalent) required, MBA or equivalent degree from an accredited university preferred.

• Sales and Service applications, understanding of Call Center/Case Management technologies and/or Sales Force Automation processes and solutions.
• Commerce applications covering B2C, B2B and B2B2C. Understanding of Direct to Consumer (D2C) and omnichannel capabilities as well as Customer portals.

Order Management applications, and Pricing and Promotions Solutions as related to the Retail Industry.

Proven track record of success in presales or a similar customer-facing role within the technology industry.

This includes a minimum of 7 years of experience, with at least 2 years in a leadership capacity.

Familiarity with our product suite and the broader industry landscape is essential. The candidate should demonstrate a deep understanding of crafting and delivering compelling product demonstrations, handling technical objections, and collaborating effectively with sales and technical teams.

Experience in building teams and guiding teams through complex sales cycles, fostering innovation in presales methodologies, and driving continuous improvement initiatives is highly desired. Prior exposure to conducting workshops, webinars, and training sessions would be advantageous.

• Location - Alpharetta is a requirement.
• Office requirement - Candidate(s) will be required to work 3 days a week in an SAP office/client site as per our Pledge to Flex return to office policy.
• SAP is not offering relocation benefits for this role at this time.
• SAP is not offering current or future visa sponsorship for this role at this time.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.