Digital Fulfillment Lead - Fast, Accurate & Guest-Focused

The Fresh Market; Northbrook (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Medical, Dental, Vision, Disability, &

Job summary

The Fresh Market in Northbrook, IL is hiring a Digital Fulfillment Specialist to drive the growth and flawless execution of our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will own operational consistency, speed to pick, and order accuracy while collaborating with store leadership and department teams.

Join a team that values hospitality and teamwork, ensuring every digital guest enjoys the same high-quality experience as in-store guests.

Qualifications

• Experience in retail, eCommerce, fulfillment, or guest service.
• Ability to manage multiple orders in a fast-paced environment.
• Excellent communication with guests and team members.
• Willingness to work flexible schedule including weekends, days, evenings, and holidays.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion and speed-to-pick performance, with proactive substitutions and changes.
• Partner with departments to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery.
• Track order metrics and guest feedback, sharing insights with leadership to drive improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and cashier support to deliver frictionless checkout.

Skills

Attention to detail

Customer service communication

Time management

Technical proficiency with order syste

Education

High school diploma or equivalent

Tools

Order management systems

Handheld scanners

Mobile devices

Job description

The Fresh Market in Northbrook, IL is hiring a Digital Fulfillment Specialist to drive the growth and flawless execution of our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will own operational consistency, speed to pick, and order accuracy while collaborating with store leadership and department teams.

Join a team that values hospitality and teamwork, ensuring every digital guest enjoys the same high-quality experience as in-store guests.