Digital Fraud Specialist: Banking Security Innovator

Mercantile Bank; Grand Rapids (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Savings Account

401(k)

Paid Time Off

Job summary

A community bank in Grand Rapids, Michigan seeks a Full-Time Digital Fraud Specialist. In this role, you'll be pivotal in combating the rising threats of digital fraud such as payments fraud and online account takeover. Your technical expertise and strong interpersonal skills will be essential as you collaborate with teams to enhance security controls. The position requires 1-3 years of relevant experience, and a bachelor's degree is preferred. This role offers a competitive salary and comprehensive benefits, promoting a dynamic and inclusive work environment.

Qualifications

• 1-3 years of experience in customer support or similar digital services role.
• Strong organizational abilities and attention to detail.
• Proficient in using customer support software.

Responsibilities

• Research and respond to digital fraud incidents.
• Monitor user activity for fraud patterns.
• Collaborate with business units to enhance security.

Skills

Customer support experience

Technical aptitude

Problem-solving skills

Communication skills

Organizational skills

Education

Bachelor's degree

Tools

Customer support software

Digital banking platforms

Job description

A community bank in Grand Rapids, Michigan seeks a Full-Time Digital Fraud Specialist. In this role, you'll be pivotal in combating the rising threats of digital fraud such as payments fraud and online account takeover. Your technical expertise and strong interpersonal skills will be essential as you collaborate with teams to enhance security controls. The position requires 1-3 years of relevant experience, and a bachelor's degree is preferred. This role offers a competitive salary and comprehensive benefits, promoting a dynamic and inclusive work environment.