Digital Experiences Manager Remote

Forbes Advisor; Wilmington (DE); Remote; USD 90,000 - 130,000; Full time

Job summary

Forbes Advisor is seeking a Digital Experience Manager to enhance customer interactions and lead a growing team. This role involves optimizing product experiences through data analysis and collaboration with various stakeholders, ensuring a seamless user journey across platforms. Ideal candidates will have extensive experience in UX, analytics, and team leadership.

Benefits

Medical, dental and vision coverage

35 Days of PTO (Including Bank Holidays)

Day off the 3rd Friday of every month

Disability coverage

Employee assistance program

Paid parental leave program

Qualifications

• 5+ years in Product Analytics, UX, or CRO.
• Experience in team development.
• Strong stakeholder coordination skills.

Responsibilities

• Manage Digital Experience team and optimize customer experience.
• Create and improve CRO processes and frameworks.
• Analyze performance against core KPIs.

Skills

Product Analytics

User Experience (UX)

Conversion Rate Optimization (CRO)

Google Analytics

SQL

Tableau

Problem-Solving

Attention to Detail

Tools

Google Optimize

Custom CMS

Job description

Forbes Advisor is hiring! We are looking for a Digital Experience Manager to join our growing Operations team.

_ Responsibilities:_

• Manage and work alongside other members of the Digital Experience team, providing thoughtful guidance, strong leadership development, mentorship, and coaching
• Works closely with functional leaders across the organization to ensure products, sites, or landing pages are optimized for the customer experience
• Responsible for creating, defining, and improving our current CRO and experience optimization processes, frameworks, and infrastructure
• Support Operations, Product, and Engineering teams with the creation of new features and tools that enhance the customer experience and drive additional revenue
• Analyze on-site performance against core KPIs that align with the broader business goals

** About You:**

• At least five years of experience in a Product Analytics, User Experience (UX), or CRO role with an emphasis on proactive optimization and feature development
• Experience developing a small team from the ground up
• Strong ability to coordinate with different stakeholders to produce an optimisation strategy
• Expertise in UX best practices, experimentation infrastructure, conversion rate optimization, and AB testing
• Google Analytics, Google Optimize or other analytic platform experience
• Experience managing the end-to-end experimentation process, including hypothesis setting, test design, KPI selection and goals, test execution, results measuring, and recommendations.
• Strong knowledge of SQL and Tableau
• Ability to blend quantitative and qualitative data to understand user behavior and be able to identify key metrics
• Strong knowledge of statistics and implementation to large-scale experimentation, ensuring best practices throughout optimisation process
• Experience using custom CMS
• Excellent problem-solving and analytical skills
• Ability to prioritize across different projects to focus on highest-impact work
• High level of attention to detail
• Comfortable working collaboratively with teammates across multiple geographies and time zones

_ Nice to haves:_

• Experience with user testing platforms and developing user testing interviews and surveys
• Medical, dental and vision coverage
• 35 Days of PTO (Including Bank Holidays)
• Day off the 3rd Friday of every month
• Disability coverage
• Employee assistance program
• Paid parental leave program
• Qualifications

  Additional Information

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