Digital Experience Specialist (Technology Support Specialist)

Stone Hill Middle School; Ashburn (VA); On-site; USD 40,000 - 52,000; Full time

Job summary

Stone Hill Middle School in Ashburn, Virginia, is seeking a Digital Experience Specialist to maintain the technology environment and support students, teachers, and staff across campuses. The role emphasizes hands-on troubleshooting, system administration, and reliable tech for learning, with potential reassignment as needed.

Starting immediately, you will deploy and repair equipment, manage user accounts, document procedures, and assist with technology purchases and projects.

Qualifications

• Associates degree or two years of IT experience.
• Demonstrates ability to take initiative and to handle new duties with limited direction; collaborates effectively with audiences.
• Strong oral and written communication and organizational skills.

Responsibilities

• Consults with staff to maintain technology elements at the location.
• Collaborates on technology purchases and allocation of resources.
• Communicates system changes, issues, and upcoming projects to staff.
• Owns incidents reported by staff and students and ensures timely resolution.
• Deploys, installs, troubleshoots, repairs, and maintains technology equipment.
• Maintains inventory of equipment for buildings, students and staff.
• Performs system administration including user accounts and approved software.
• Implements emerging technologies and reports findings to leadership.
• Develops knowledge articles and technical documentation for users.

Skills

Initiative & prioritization

Communication skills

Education

Associates degree or 2 years IT experience

Tools

MCP/MCSA

ITILv4

HDI

A+ (CompTIA)

N+ (Network+)

Job description

Digital Experience Specialist (Technology Support Specialist)

Starting Date: Immediately

Job Description

JobOverview

The Digital Experience Specialist maintains a complex technology environment and ensures all technology elements are operating effectively so that students, teachers, and staff can remain focused on student learning. This position maintains a deeper technical understanding of the digital learning environment and serves as a support resource for Digital Experience Specialists across multiple schools and administrative sites.

Digital Experience Specialistsmay be reassigned to assist and/or support other locations to meet the needs of the district, in accordance with School Board Policy

Roles and Responsibilities

The following information is intended to describe the overall nature and scope of the work being performed. This is not a comprehensive listing of all responsibilities or tasks; work may differ and other work may be assigned when deemed appropriate.

• Consults with staff to maintain all technology elements within the assigned location.
• Collaborates with school or departmental staff for technology purchases and the effective allocation of technology resources.
• Communicates with staff regarding system changes, ongoing issues, and upcoming projects.
• Serves as assigned owner of all incidents reported by staff and students and ensures resolution in a timely and effective manner.
• Deploys, installs, troubleshoots, repairs, and maintains all technology equipment and peripherals within the assigned location.
• Maintains accurate inventory of technology equipment assigned to assigned to buildings, students, and staff.
• Performs system administration work to include user account management and installation of district approved software.
• Implements emerging technologies, monitors progress, and reports findings to departmental leadership.
• Develops and maintains knowledge articles and related technical documentation for students and staff.

Qualifications

Below are the minimum qualifications for this job. Equivalent combinations of education and experience are also acceptable.

Education Associates degree or two years of equivalent experience in an Information Technology field

Experience

Licenses and Certifications

MCP or MCSA, ITILv4, HDI, A+, N+ certifications preferred

Knowledge, Skills and Abilities

• Demonstrates ability to take initiative and to handle new duties with limited direction; determines and set work priorities; maintains confidentiality; works independently; responds calmly and efficiently when under pressure and/or frequent interruptions; collaborates effectively with many different audiences
• Strong oral and written communication skills; strong interpersonal skills; Ability to determine and set work priorities, maintain confidentiality, work independently, and work effectively during periods of heavy workloads and tight deadlines

Physical Requirements

The following provides a brief description of physical requirements for this position:

While performing the duties of this job, the employee is regularly talking, expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers
accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The employee may climb a ladder and work in confined spaces.

Reports To: Coordinator, Digital Experience

FLSA Status: Non-Exempt

Months/ Days/ Hours: 12 Months/ 254 Days/ 8 hours

Salary Level: Universal/Scale B - Level 8

Employees who perform the responsibilities of this job are considered essential personnel. Essential personnel are designated employees who must report for work during a delay or emergency situations. A workplace emergency is an unforeseen situation that threatens the staff, pupils, or the public; disrupts or shuts down business operations; or causes physical or environmental damage. Emergencies may be natural or manmade. It is incumbent upon the supervisor to inform and confirm which essential personnel are required to work during emergency closings. Notification and confirmation of the expectation of essential personnel to report to work, or maintain as-needed status, will be executed with as much advanced notice as possible via in-person communication or email.

Digital Experience Specialist (Technology Support Specialist)

Loudoun County Public Schools Stone Hill Middle School - Ashburn, Virginia Open in Google Maps

This job is also posted in Loudoun County Public Schools

Job Details

Job ID: 5974623

Application Deadline: Posted until filled

Posted: Yesterday

Starting Date: Immediately

Job Description

JobOverview

The Digital Experience Specialist maintains a complex technology environment and ensures all technology elements are operating effectively so that students, teachers, and staff can remain focused on student learning. This position maintains a deeper technical understanding of the digital learning environment and serves as a support resource for Digital Experience Specialists across multiple schools and administrative sites.

Digital Experience Specialistsmay be reassigned to assist and/or support other locations to meet the needs of the district, in accordance with School Board Policy

Roles and Responsibilities

The following information is intended to describe the overall nature and scope of the work being performed. This is not a comprehensive listing of all responsibilities or tasks; work may differ and other work may be assigned when deemed appropriate.

• Consults with staff to maintain all technology elements within the assigned location.
• Collaborates with school or departmental staff for technology purchases and the effective allocation of technology resources.
• Communicates with staff regarding system changes, ongoing issues, and upcoming projects.
• Serves as assigned owner of all incidents reported by staff and students and ensures resolution in a timely and effective manner.
• Deploys, installs, troubleshoots, repairs, and maintains all technology equipment and peripherals within the assigned location.
• Maintains accurate inventory of technology equipment assigned to assigned to buildings, students, and staff.
• Performs system administration work to include user account management and installation of district approved software.
• Implements emerging technologies, monitors progress, and reports findings to departmental leadership.
• Develops and maintains knowledge articles and related technical documentation for students and staff.

Qualifications

Below are the minimum qualifications for this job. Equivalent combinations of education and experience are also acceptable.

Education Associates degree or two years of equivalent experience in an Information Technology field

Experience

Licenses and Certifications

MCP or MCSA, ITILv4, HDI, A+, N+ certifications preferred

Knowledge, Skills and Abilities

• Demonstrates ability to take initiative and to handle new duties with limited direction; determines and set work priorities; maintains confidentiality; works independently; responds calmly and efficiently when under pressure and/or frequent interruptions; collaborates effectively with many different audiences
• Strong oral and written communication skills; strong interpersonal skills; Ability to determine and set work priorities, maintain confidentiality, work independently, and work effectively during periods of heavy workloads and tight deadlines

Physical Requirements

The following provides a brief description of physical requirements for this position:

While performing the duties of this job, the employee is regularly talking, expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers
accurately, loudly, or quick ... [continues]

Reports To: Coordinator, Digital Experience

FLSA Status: Non-Exempt

Months/ Days/ Hours: 12 Months/ 254 Days/ 8 hours

Salary Level: Universal/Scale B - Level 8

Salary Scale: https://www.lcps.org/compensation

Salary Range: $29.20 - $37.58

Remote Work Eligible: No

Union Designation: Non-Certified

Essential Personnel Disclosure:

Employees who perform the responsibilities of this job are considered essential personnel. ...

Position Type: Full-Time

Job Categories:

Support Staff > Computer Support

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• DDI-02F, DDI-02Q, DDI-02P
• Email: [e-mail]

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