Digital Experience Specialist II

SchoolsFirst Federal Credit Union; United States; On-site; USD 78,000 - 118,000; Full time

Job summary

SchoolsFirst FCU is seeking a skilled UX Designer to enhance member experiences across digital channels. You’ll translate concepts into wireframes and interactive prototypes, working with marketing, product, and development teams to deliver intuitive solutions.

You’ll champion accessibility (WCAG) standards, conduct user research, and help define the vision for member experiences in Online and Mobile Banking. A strong portfolio is required.

Qualifications

• High School Diploma or GED required
• Bachelor's Degree in a related field or equivalent years of experience required
• 3-5 years of prior relevant experience required
• Familiar with UX fundamentals, usability testing, and accessibility standards (WCAG)
• Strong communication and collaboration skills

Responsibilities

• Delivers a seamless member experience in our digital channels.
• Serves as the voice of the Member for Online and Mobile Banking.
• Works with marketing, product management and development to create digital solutions.
• Translates concepts and wireframes into mockups and prototypes for intuitive experiences.
• Maintains accessibility standards and facilitates training on designs for teams

Job description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Pay and Hours

Pay Range: $78,419.00 - $117,628.00 Scheduled Weekly Hours: 40

What You’ll Be Doing

• Delivers a seamless user (Member) experience in our digital channels, ensuring they're easy to use and understand, can help Members manage their finances, make them feel their information is safe and secure, and are tailored to their needs.
• Serves as “the voice of the Member” for experience in Online and Mobile Banking.
• Works with marketing, product management and development to create digital solutions.
• Sets and documents the vision for Member experience, serving as the Members’ advocate to ensure the highest level of usefulness, desirability and satisfaction.
• Develops workflows, wireframes, user stories, and user journeys.
• Recognizes patterns and trends from various inputs to identify Member/UX experience pain points.
• Facilitates service listening sessions with frontline and support teams to understand and solve Member pain points.
• Maintains accessibility standards and procedures, and facilitates training for developers, testers, content creators and executives.
• Helps develop the communication strategy for introducing new features to Members.
• Partners with branches and the Member Contact Center on how to prepare the team for new features.
• Creates and manages timelines and schedules to ensure on-time delivery, despite obstacles.
• Works with stakeholders and compliance to gain approval of designs and content.
• Translate concepts and wireframes into mockups and prototypes that lead to intuitive user experiences.
• Identifies design problems and devise elegant solutions.
• Makes strategic design and user-experience decisions related to core, and new, functions and features.
• Maintains and disseminates design system and standards to ensure high quality and consistency.

Additional Job Functions

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required
• Bachelor's Degree in a related field or equivalent years of experience required
• 3-5 years of prior relevant experience required

License/Certifications

• Certification in user experience (e.g., Nielsen Norman Group (NN/g), University Extension Programs, etc.,) strongly preferred

Knowledge, Skills, and Abilities

• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
• Expertise in industry-standard UX tools, particularly Figma
• Basic HTML5, CSS3, and JavaScript skills are a plus
• Experience with Agile methodologies (Scrum, Kanban, or SAFe) is a plus
• Able to iterate designs and solutions efficiently and intelligently
• Expertise in web accessibility and deep knowledge of Web Content Accessibility Guidelines (WCAG)
• Able to clearly and effectively communicate design processes, ideas, and solutions to stakeholders
• Highly collaborative and able to work effectively in a team setting including synthesizing abstract ideas into concrete design implications
• Passionate about resolving Member pain points through great design
• Open to receiving feedback and constructive criticism
• Proficiency in Microsoft Office products (Word, Excel, PowerPoint, and Outlook) and Adobe Creative Suite
• Proficiency in digital analytics tools (e.g., Google Analytics, Pendo)
• Working knowledge of HTML
• Knowledge of web content and development processes, best practices, and emerging trends
• Excellent communication and interpersonal skills
• Strong organizational skills and keen attention to detail
• Capability to manage multiple projects simultaneously
• Capacity to find creative, innovative solutions for simple or complex problems
• Link to portfolio that demonstrates your hands-on expertise and showcases interaction design, visual design, and problem solving

SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected Veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify.

We're passionate about living our mission of providing Members with World-Class Personal Service and financial security. There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families who make their work possible. Our success is built on our relationships with each other, our Members and the community. We value teamwork and face-to-face interactions and believe we’re at our best when we’re collaborating in-person. We also know the flexibility to work remotely benefits the wellbeing of our team.

View the work location information below on the job listing that interests you. 100% on-site, 0% remote. Including those serving Members in-person at our branches. Three days a week in the office and up to two days remote. Hybrid teams coordinate on-site days to collaborate in-person. Up to 100% remote. Select individual contributor roles may be given the option to work fully remote.