Digital Experience Specialist I (Teller) Bilingual Spanish

Neighborhood Credit Union; Waxahachie (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Neighborhood Credit Union seeks a Digital Experience Specialist I (Teller) who will serve members' transactional needs while providing guidance on digital services. The ideal candidate will work in a team environment to promote a positive member experience, emphasizing service standards and technology advocacy.

Qualifications

• Preferred one to two years of related experience.
• Ability to assist others.
• Adept at using 10-key, PC, teller terminal, and related business equipment.

Responsibilities

• Assumes responsibility for efficient, effective, and accurate performance of Teller functions.
• Provides world-class service while serving members through financial transactions.
• Advocates Neighborhood Credit Union's digital channels to educate members.

Skills

Excellent communication

Public relations skills

Attention to detail

Organizational skills

Education

High School graduate or equivalent

Job description

Digital Experience Specialist I (Teller) Bilingual Spanish

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POSITION PURPOSE

To serve members with both their transactional needs and digital experiences in the branch atmosphere. Constantly seeking opportunities for conversations to uncover financial needs and referring members to the appropriate channels and technology to meet those needs, creating the most efficient and pleasant member experience. Always fixed on doing the right thing for the member as they participate in a team setting with other individuals who strive to have fun while being professional.

Job Description

POSITION PURPOSE

To serve members with both their transactional needs and digital experiences in the branch atmosphere. Constantly seeking opportunities for conversations to uncover financial needs and referring members to the appropriate channels and technology to meet those needs, creating the most efficient and pleasant member experience. Always fixed on doing the right thing for the member as they participate in a team setting with other individuals who strive to have fun while being professional.

Essential Functions And Basic Duties

• Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
• Helps control the flow of traffic at the branch while creating a pleasant, welcoming, and secure environment for all who enter.
• Provides world class service as they serve members through financial transactions and guide them with in-branch technology that may include:
  
  

Processing deposits to share, share draft, and other savings accounts.

Monitoring deposit amounts and examining documents for endorsement and negotiability.

Disbursing cash or check withdrawals.

Providing official checks and credit card advances.

Receiving loan payments and service charge payments for services.

Processing transfers between accounts as required.

Redeeming US Savings Bonds.

Processing shared service center transactions.

• Strongly advocates Neighborhood Credit Union’s digital channels while educating members on the ease of utilizing these services.
• Actively markets and cross-sells current and new products and services of the credit union and educates members on the features and benefits of new, as well as existing services.
• Knowledgeable on the functionality of both Interactive Teller Machine and NEXT self-help kiosk technology.
• Assumes responsibility for establishing and maintaining effective, professional relationships with members.
• Ensures members’ requests and questions are promptly resolved.
• Maintains privacy of member account information.
• Follows all policies and procedures regulated by the credit union, including guidelines for preventing fraud and robbery, as well as governmental policies and procedures.
• Assumes responsibility for establishing and maintaining effective communication and positive working relationships with management and within the organization.
• Keeps Branch Manager informed of any significant problems or concerns.
• Assists other departments in meeting the needs of members, when necessary.
• Attends meetings as required.
• Assumes responsibility for related duties as required or assigned.
• Ensures branch supplies are maintained.
• Performs such other functions that might be needed from time to time and assists others to complete tasks and work assignments.
• Accurately balances transactions at end of business day.
  
  

PERFORMANCE MEASUREMENTS

• Adheres to Neighborhood Credit Union’s WE CARE service standards.
• Adheres to CU policies and procedures.
• Maintains and projects Neighborhood Credit Union’s professional reputation and promotes our brand.
• Contributes to the overall success of the organization by exemplifying NCUs core values.
• Respects internal and external member requests and assists with courtesy, expediency, and follow through.
• Promotes a leader-leader culture, celebrating the successes of others at the organization.
  
  

Qualifications

Education/Certification: High School graduate or equivalent

Required Knowledge: Knowledge of policies and procedures. Basic understanding of credit union operations.

Experience Required: Preferred one to two years of related experience.

Skills/Abilities: Excellent communication and public relations skills.

Ability to analyze accounts.

Attentive to detail.

Well organized.

Ability to assist others.

Able to use 10-key, PC, teller terminal, telephone, card machine, and all related business equipment.

Company Description

Who are we? We are Neighborhood Credit Union, the oldest credit union in the DFW Metroplex, a not- for-profit, member-owned, volunteer-directed financial cooperative that provides economically creative banking solutions! Since the 1930s, we have grown to over 70,000 members and currently have 17 branch locations.

Are you a motivated individual who enjoys working in a fast-paced, team environment? If you have a desire to help others and are committed to promoting a team atmosphere, you may be the special person that Neighborhood Credit Union needs! We believe that each employee makes a significant contribution to our success.

Who are we? We are Neighborhood Credit Union, the oldest credit union in the DFW Metroplex, a not- for-profit, member-owned, volunteer-directed financial cooperative that provides economically creative banking solutions! Since the 1930s, we have grown to over 70,000 members and currently have 17 branch locations. Are you a motivated individual who enjoys working in a fast-paced, team environment? If you have a desire to help others and are committed to promoting a team atmosphere, you may be the special person that Neighborhood Credit Union needs! We believe that each employee makes a significant contribution to our success.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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