Digital Experience Producer: Web, App & Email

LA Phil; Los Angeles (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

The Los Angeles Philharmonic Association seeks a Digital Producer to manage LA Phil’s digital platforms, including websites, apps, communications, purchase paths, and ticketing. You will translate between technical and creative teams, oversee testing, and drive initiatives from concept to launch.

Reporting to the Senior Digital Producer, you will own email marketing automation, write feature requirements, coordinate timelines and budgets, and help implement new technologies to improve user

Qualifications

• Minimum 3 years of digital experience in production, digital marketing, product design or digital agency environments.
• Understanding of UX and industry best practices for web and mobile experiences.
• Experience with app and web development, email development and marketing, and dynamic media creation.
• Experience overseeing ecommerce platforms, CMS and ticketing/CRM platforms; Tessitura (or similar) a plus.
• Familiarity with data infrastructure, APIs, hosting, and analytics tools.
• Excellent written and verbal communication skills, from concept decks and digital strategy overviews to technical documentation and analytics reporting.
• Strong creative eye and ability to bridge creative and technical conversations.
• Curiosity about digital marketing and creative technology; tracks trends and evaluates new platforms/tools.

Responsibilities

• Produce technical and interactive projects from initial scoping through development and launch, managing milestones and timelines to ensure timely receipt of project deliverables.
• Define and write feature requirements for technical projects, providing constructive feedback and advocating for systems-level solutions.
• Lead quality assurance and user acceptance testing for digital products, partnering with internal stakeholders and external developers to validate functionality, troubleshoot issues, and ensure features meet usability, design, performance, and release-readiness standards.
• Own email and marketing automation platforms, overseeing end-to-end build and optimization (automation creation, platform integrations, templates, and reporting) to support channel growth, personalization, and customer engagement.
• Research, recommend, and implement new digital technologies, platforms, and best practices—alongside internal process and tool improvements to enhance project efficiency, scalability, cross-team coordination, and user experience.
• Produce internal documentation and external use guides to ease staff and customer pain points.
• Partner in the planning, testing, and execution of seasonal announcements, presales, and onsales, managing processes and documentation to ensure smooth operation.

Skills

Digital production

Project management

UX understanding

Email development

Marketing platforms

Analytics tools

Creative-technical bridge

Team collaboration

Tools

Tessitura

CRM platforms

Marketing automation

APIs

Job description

The Los Angeles Philharmonic Association seeks a Digital Producer to manage LA Phil’s digital platforms, including websites, apps, communications, purchase paths, and ticketing. You will translate between technical and creative teams, oversee testing, and drive initiatives from concept to launch.

Reporting to the Senior Digital Producer, you will own email marketing automation, write feature requirements, coordinate timelines and budgets, and help implement new technologies to improve user