Digital Experience Officer

Inside Higher Ed; Athens (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading educational institution is seeking a Digital Experience Officer to enhance donor relationships through digital engagement, focusing on managing a diverse portfolio of donors. The ideal candidate will have a Bachelor's degree, preferred experience in fundraising, and must excel in communication and collaboration. This role involves utilizing database software and fostering connections to drive philanthropic support for the institution's initiatives. Competitive salary and professional growth opportunities are offered.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in nonprofit management or fundraising is preferred.
• Familiarity with the University of Georgia is desired.

Responsibilities

• Engage with donors and manage a portfolio of giving.
• Develop strategies to retain and upgrade donor gifts.
• Collaborate with colleagues for meaningful engagement.

Skills

Excellent written and oral communication skills

Self-starter and adaptable

Team collaboration skills

Experience with database management software

Technologically savvy

Education

Bachelor's degree in a related field or equivalent experience

Tools

Word

Excel

Email

Job description

Digital Experience Officer

B14383P – Digital Experience Officer (DXO) – Annual Giving, University of Georgia – Athens, GA

Position Summary

The Digital Experience Officer is a frontline fundraiser responsible for cultivating and stewarding a large portfolio of donors through personalized digital engagement. This role focuses on building lasting relationships and enhancing donor experiences to drive philanthropic support for the University of Georgia.

Key Responsibilities

• Donor engagement – manage a portfolio of donors giving between $500 and $49,000 through one-on-one virtual meetings and tailored communication.
• Fundraising strategy – develop personalized approaches to increase donor retention, upgrade giving levels, and identify referrals for major gift prospects.
• Collaboration – partner with division colleagues to align donor interests with university priorities and create meaningful engagement opportunities.
• Impact communication – share compelling stories and updates that demonstrate the value and impact of philanthropy across UGA’s schools, colleges, and departments.

Minimum Qualifications

Bachelor’s degree in a related field or equivalent experience

Preferred Qualifications

• Experience related to fundraising, nonprofit management, higher education, sales, marketing, development, business administration, project management, or relationship management.
• Knowledge of the University of Georgia is desired.

Knowledge, Skills, Abilities & Competencies

• Innovative self-starter who adapts quickly to changing situations.
• Emotionally intelligent with excellent written and oral communication skills.
• Highly motivated, coachable, and committed to learning and growth.
• Results-driven performer comfortable setting and achieving challenging goals.
• Active collaborator who enjoys working in a team-based environment.
• Trustworthy teammate who operates with the highest level of integrity, honesty, and respect.
• Comfortable working with database management software and maintaining sensitive information.
• Knowledgeable of Word, Excel, and email.
• Technologically savvy and able to communicate easily across a variety of digital platforms.

Additional Division Expectations

• Through open, honest, and respectful communication, all staff are expected to interact with fairness, compassion, and decency.
• Adherence to CASE standards and common industry standards for fundraising reporting.

Physical Demands

• Travel domestically as needed.
• Work weekends, evenings, and other non-traditional schedules.
• Work in a standard office environment.
• Sit and work at a computer workstation for extended periods.
• Communicate effectively in writing, speaking, and listening.
• Organize and establish priorities; remember detail; multi-task.
• Lift up to 30 pounds of boxes, materials, and equipment.

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status or other protected status.

USG Core Values Statement

The University System of Georgia values Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do.

Recruitment Contact

Development & Alumni Relations’ Office of Talent Management – [e-mail]

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed above.