Digital Experience Lead — Data-Driven Product Innovation

KeyBank; Brooklyn (OH); Hybrid; USD 69,000 - 105,000; Full time

Job summary

KeyBank is seeking a Digital II professional to enhance customer experiences by leveraging data and aligning with a broader strategic vision. You will initiate and lead projects across digital capabilities, collaborating with marketing, technology, and partners to deploy innovative solutions that improve service offerings across Key's lines of business.

This role supports digital service, acquisition or commercial capabilities and reports to the Consumer Servicing, Originations & Wellness, or

Qualifications

• Bachelor's Degree in business, marketing, information systems management or equivalent (preferred)
• 1+ years (2+) of experience in digital business and/or product development (required)

Responsibilities

• Partner with product owners to build and deliver enhancements to Key Bank’s mobile and online capabilities.
• Lead projects to implement enhancements and drive innovation with sponsors and vendors.
• Draw digital strategies from data analysis and tests; recommend actions.
• Translate business goals into digital product concepts and user stories.
• Collaborate with stakeholders to sustain a business advantage via digital channels.
• Maintain multiple priorities with flexibility and initiative.

Skills

Analytical mindset

Data-driven decisions

Agile environment

Digital product experience

User-centered design

Storytelling

Relationship building

Education

Bachelor's degree or equivalent experience

Job description

KeyBank is seeking a Digital II professional to enhance customer experiences by leveraging data and aligning with a broader strategic vision. You will initiate and lead projects across digital capabilities, collaborating with marketing, technology, and partners to deploy innovative solutions that improve service offerings across Key's lines of business.

This role supports digital service, acquisition or commercial capabilities and reports to the Consumer Servicing, Originations & Wellness, or