Digital Engagement Specialist

United Parcel Service of North America, Inc. (UPS); United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading logistics company is seeking a Digital Engagement Specialist to manage B2B logistics accounts through digital channels. The ideal candidate should have a strong customer-centric mindset and experience in digital engagement or customer success. This remote role requires collaboration across teams to enhance customer satisfaction and product improvement.

Qualifications

• Typically requires a four-year degree or equivalent experience.
• Experience in digital engagement or customer success.
• Strong customer-centric mindset.

Responsibilities

• Manage a portfolio of B2B logistics accounts through digital engagement channels.
• Analyze customer behavior and recommend product improvements.
• Collaborate cross-functionally to deliver seamless digital experiences.

Skills

Customer-centric mindset

Data analysis

Collaboration

Fast-paced work ability

Education

Four-year degree or equivalent experience

Job description

A company is looking for a Digital Engagement Specialist (Remote).

Key Responsibilities

• Manage a portfolio of B2B logistics accounts through digital engagement channels
• Analyze customer behavior and recommend product improvements to enhance customer satisfaction
• Collaborate cross-functionally to deliver seamless digital experiences and support renewal and upsell efforts

Required Qualifications

• Typically requires a four-year degree or equivalent experience
• Experience in digital engagement or customer success
• Strong customer-centric mindset
• Ability to work in a fast-paced, collaborative environment
• Familiarity with data analysis to inform decision-making