Digital Delivery & Operations Coordinator

Macmillan Learning; United States; On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Competitive pay and bonus plan

Health Benefits

401k retirement contributions

Job summary

Macmillan Learning, a division of Holtzbrinck Publishing Group, is seeking an Operations specialist to manage daily package work orders, inventory issues, and digital access code workflows for print and digital courseware.

You will troubleshoot digital product issues across Salesforce, CMS, Klopotek, and Hybris, and collaborate with Sales, Customer Service, and vendor partners. This role prefers Austin, TX-based candidates and supports a flexible remote arrangement.

Qualifications

• Associate's or bachelor's degree in business, operations, information systems, or equivalent hands-on experience.
• 1-3 years of experience in operations, digital asset management, customer support operations, publishing, or logistics.
• Comfort working across multiple digital systems and platforms (e.g., JIRA, Salesforce).
• Sharp attention to detail handling metadata, inventory records, and catalog audits.

Responsibilities

• Manage daily package work orders and coordinate with Customer Service, Senior Inventory Manager, and Sales Representatives to resolve out-of-stock situations.
• Work with sales reps on backorders and cancelled orders, including releasing, cancelling, or substituting pack-on-demand orders.
• Keep access code requests moving through the JIRA queue and balance workload between approvers and code generators.
• Troubleshoot digital product issues across systems (Salesforce, CMS, Klopotek, Hybris) and help document new workflows.
• Run pricing and eBook availability audits twice a year and after annual price increases.
• Distribute agency eBooks and metadata to partners and fulfill courseware requests across third-party platforms.

Skills

Operations experience

Digital asset management

JIRA

Salesforce

Data analysis

Cross-functional collaboration

Education

Associate's or Bachelor's degree in business/operations/IS

Tools

CMS

Klopotek

Hybris

Job description

At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. If you're excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we'd love to hear from you.

Every course depends on more than content. It depends on the actual box, code, or file reaching the student who's supposed to have it. That's the work behind this role: managing physical package orders and inventory issues on one side, and digital access codes, courseware setup, and system troubleshooting on the other, for Macmillan Learning's Operations team.

You'll be the person who catches an out-of-stock title before it becomes a missed deadline, gets a stuck access code moving again, and keeps Sales, Customer Service, and vendor partners in the loop along the way. As Macmillan Learning's product mix keeps shifting between print and digital, this role is built to shift with it.

Major responsibilities include, but are not limited to:

• Manage daily package work orders and partner with Customer Service, our Senior Inventory Manager, and Sales Representatives to resolve out-of-stock situations.
• Work directly with sales reps on backorders and cancelled orders - recommending and executing fixes, including releasing, cancelling, or substituting pack-on-demand orders.
• Keep access code requests moving through our JIRA queue, balancing the workload between approvers and code generators.
• Troubleshoot digital product issues across systems including Salesforce, our CMS, Klopotek, and Hybris, and help document new workflows as they're built.
• Run pricing and eBook availability audits twice a year (May and October) and after annual price increases.
• Distribute agency eBooks and metadata to partners around the world, and fulfill courseware requests across third-party platforms like Akademos, CEI, Follett, and VitalSource.

Required Qualifications

• An associate's or bachelor's degree in business, operations, information systems, or equivalent hands-on experience.
• 1-3 years of experience in operations, digital asset management, customer support operations, publishing, or logistics.
• Comfort working across multiple digital systems and platforms (for example, ticketing tools like JIRA, CRM tools like Salesforce, or similar databases and spreadsheets).
• Sharp attention to detail - you'll handle metadata, system codes, inventory records, and catalog audits where accuracy matters.
• A problem-solving mindset for troubleshooting digital access issues, backorders, and fulfillment roadblocks.
• Comfort balancing shifting priorities across physical and digital work as our business evolves.
• Clear, professional communication skills for working with internal teams and external vendor partners.
• Experience managing data spreadsheets and performing detailed catalog or metadata audits.

Nice to Have

• Prior experience with ticketing systems (like JIRA), CRM software (like Salesforce), or publishing/inventory databases.
• Advanced Excel or Google Sheets skills.

Salary Range: $50,000 - $56,000/ year.

Physical Requirements: Requires periods of close concentration; must be able to multi-task; must be able to travel 50%; work overtime - more than 40 hours a week, as needed.

Good to Know

You'll work a standard schedule with occasional overtime. No travel is required, and a driver's license is not needed. A standard background check applies.

Work Location

This is a remote position with preference to those in the Austin, TX area. Remote work is NOT availabe for those in the following locations: Alaska, Arkansas, Hawaii, Mississippi, South Dakota, West Virginia, Wyoming.

Benefits

Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee's date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.

• Competitive pay and bonus plan
• Generous Health Benefits (Medical, Dental, Vision)
• Contributions to your 401k retirement account through Fidelity
• Generous paid time off, sick time, discretionary days. and paid holidays (International Day for the Elimination of Racial Discrimination, Juneteenth, Indigenous People's Day, and more!)
• Employee Assistance Program, Education Assistance Program
• 100% employer-paid life and AD&D insurance
• And much more!

Macmillan Learning is a privately-held, family owned company that improves lives through learning. By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. To learn more, please visitmacmillanlearning.comor see us onFacebook,Twitter,LinkedInor join ourMacmillan Community. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany.

At Macmillan Learning, we believe diverse perspectives and backgrounds enrich our mission to improve lives through learning. We actively seek candidates who reflect a wide range of identities, experiences, and communities. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background, geographical status and background, or any other characteristic protected by federal, state, or local law.

You can read more about our Diversity, Equity, & Inclusion initiatives here.

The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an equal opportunity compliance program in compliance with the NY Department of Education's guidance. Portions of the equal opportunity compliance program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.