Digital Delivery Manager

1925 GlaxoSmithKline LLC; United States; Remote; USD 134,000 - 224,000; Full time

Benefits offered by this job

Health care and other insurance

Retirement benefits

Paid holidays

Vacation

Paid caregiver/parental and medical le

Job summary

GlaxoSmithKline plc is seeking a Digital Delivery Manager to ensure the GSK.com platform remains a nimble, secure, and high-performing communications hub for humans and AI models. You will bridge CGA and Tech, drive SDLC projects, and oversee content management, hosting decisions, and performance optimization.

The role requires 10+ years of web delivery experience in a regulated environment, strong cross-functional collaboration, and expertise in Umbraco CMS and Google BI.

Qualifications

• 10+ years with demonstrable technical qualifications and experience in web delivery.
• Experience in pharmaceutical industry and regulated environment.
• Experience cross-functional work across GSK networks.
• Expert web content management with technical proficiency in Umbraco CMS.
• Experience driving continuous improvement across web performance, accessibility and AI-enabled improvements.
• Support environment infrastructure and cloud hosting decisions by identifying technical requirements, overseeing website migrations, optimizing performance with cache strategies and CDNs, and mitigating cybersecurity risks through secure codebase practices and robust testing protocols for new technologies.
• Expertise in data analytics platforms including Google Business Intelligence to inform decisions and translate requirements into channel development improvements.
• Proven ability in rapid issue resolution across web applications.

Responsibilities

• Deliver digital web projects through full SDLC.
• Provide expert web content management with technical proficiency in Umbraco CMS.
• Support environment infrastructure and cloud hosting decisions identifying technical requirements, overseeing website migrations, and optimizing performance with cache strategies and CDNs.
• Mitigate cybersecurity risks through secure codebase practices and implementing robust testing protocols for new technologies.
• Leverage expertise in data analytics platforms including Google Business Intelligence to inform decisions and translate requirements into channel development improvements.
• Engage with GSK Tech on mandatory technology infrastructure rollouts to support seamless delivery to the corporate web estate.
• Provide support for rapid issue resolution impacting the corporate web estate’s ability to deliver time sensitive communications and compliance obligations to external audiences.

Skills

Agile Methodology

Backlogs

Cross-Functional Teamwork

Design Thinking

DevOps

Product Strategy

Project Management

Requirements Gathering

User Experience

User Research

User Story

Software Development

Tools

Umbraco CMS

Google Cloud Platform

Google Analytics

Level Access Accessibility Software

Job description

Job purpose: The GSK global corporate web estate is a central and vital hub in our digital communications ecosystem owned and managed by Communications and Government Affairs. It is a dynamic channel for providing essential company information to reflect GSK's focus on delivering growth and accelerating R&D. Our commitment to continuous improvement through thoughtful design, strong functionality and seamless user experience ensures we set a high benchmark for digital communications. As digital delivery manager you will ensure the GSK.com platform remains a nimble and technically excellent communications platform serving both human visitors and AI models. You will be the bridge between CGA and Tech, supporting communication goals, running the development cycle, ensuring compliance, security, optimal performance, and rapid troubleshooting by effectively orchestrating relevant teams.

Key responsibilities

• Deliver digital web projects across the full Software Development Life Cycle (SDLC).
• Provide expert web content management support with technical proficiency in Umbraco CMS and guidance on digital quality best practices.
• Support environment infrastructure and cloud hosting decisions identifying technical requirements, overseeing website migrations, and optimizing performance with cache strategies and CDNs.
• Mitigate cybersecurity risks through secure codebase practices and implementing robust testing protocols for new technologies.
• Leverage expertise in data analytics platforms including Google Business Intelligence to inform decisions and translate requirements into technical development and content changes.
• Engage with GSK Tech on mandatory technology infrastructure rollouts to support seamless delivery to the corporate web estate.
• Provide support for rapid issue resolution impacting the corporate web estate’s ability to deliver time sensitive communications and compliance obligations to external audiences.

Basic Qualifications

• 10+ years with demonstrable technical qualifications and experience in web delivery.
• Experience of pharmaceutical industry and operating in a highly regulated environment.
• Experience of working cross-functionally and using networks across GSK.
• Experience providing expert web content management support with technical proficiency in Umbraco CMS.
• Experience driving continuous improvement across web performance, accessibility and visibility leveraging AI where appropriate.
• Able to support environment infrastructure and cloud hosting decisions by identifying technical requirements, overseeing website migrations, optimizing performance with cache strategies and CDNs, and mitigating cybersecurity risks through secure codebase practices and robust testing protocols for new technologies.
• Expertise in data analytics platforms including Google Business Intelligence to inform decisions and translate requirements and into channel development improvements.
• Proven ability in rapid issue resolution across web applications.

Preferred Qualifications

• 12+ years with technical qualifications and pharmaceutical industry experience.
• Flexible mindset to adapt and deliver channel priorities for GSK.
• Calm under pressure with problem solving and ability to simplify complex topics for stakeholders.
• Team player, able to build relationships/networks, with experience of working across time zones and cultures.

Technology

• CMS: Umbraco, a leading open-source .NET CMS
• Hosting: Google Cloud Platform
• Performance trackers: Google Analytics, Level Access accessibility software
• Skills Agile Methodology, Backlogs, Cross-Functional Teamwork, Design Thinking, DevOps, Process Diagrams, Product Strategies, Project Management, Requirements Gathering, Services Management, Software Development, User Experience (UX), User Research, User Story

Salary

The US annual base salary for new hires in this position ranges from $134,250 to $223,750. The US salary ranges take into account a number of factors including work location within the US market, the candidate’s skills, experience, education level and the market rate for the role. In addition, this position offers an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role.

Available benefits include health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and paid caregiver/parental and medical leave.

• health care and other insurance benefits (for employee and family)
• retirement benefits
• paid holidays
• vacation
• paid caregiver/parental and medical leave

If salary ranges are not displayed in the job posting for a specific country, the relevant compensation will be discussed during the recruitment process. Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases- to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

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GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

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