Digital Data Subject Matter Expert (SME)

LeadsOnline; Plano (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Generous paid vacation

401(k) with company matching

HSA with employer contributions

Short-Term and Long-Term Disability

Parental Leave

Job summary

LeadsOnline is looking for a Digital Data Subject Matter Expert (SME) based in Plano, TX. You will engage with customers throughout their journey, providing analytical support and offering training on our advanced solutions like NightHawk and CellHawk. This role is crucial for enhancing customer experience and satisfaction.

The ideal candidate has over 5 years of experience in law enforcement or analytical roles, along with strong communication skills. Join us to make a meaningful impact on law enforcement efficiency and effectiveness.

Qualifications

• 5+ years of experience in a training/presenting, analytical, or SME role.
• Significant expertise in digital data analysis.
• Exceptional communication and presentation skills.

Responsibilities

• Engage with customers throughout the lifecycle of the relationship.
• Provide advanced analytical client support for products.
• Design and deliver advanced digital-data analysis training.

Skills

Digital data analysis

Law enforcement experience

Communication skills

Analytical skills

Training and presenting

Job description

Join the Force Behind Law Enforcement Success

At LeadsOnline, we bridge the gap between technology and justice, empowering law enforcement agencies with cutting‑edge solutions to close cases and serve their communities. Our employees play a critical role in our mission, connecting law enforcement agencies with our powerful tools to help them work smarter and faster. Everything we do is grounded in our core values of Service, Energy, Ownership, and People—and we're looking for someone who embodies these principles.

What You'll Do

The Digital Data Subject Matter Expert (SME) will engage with customers throughout the lifecycle of the relationship, from early introductions at trade shows, special events, and conferences, during procurement processes, into onboarding, and continually supporting throughout the contract. The SME is the primary role that interacts with customers following procurement and acts as the voice of the customer to drive internal product development decisions. Customer retention and satisfaction are core factors in the success of our company, and the SME is our architect of the customer experience. This is a full‑time exempt position located in our corporate office in Plano, TX.

• Provide advanced analytical client support for our products NightHawk and CellHawk.
• Represent the company at national and regional law‑enforcement conferences, workshops, and professional associations.
• Conduct virtual and in‑person training sessions for law enforcement customers and internal team members.
• Host and coordinate webinars and Leads Online events to promote ongoing education.
• Provide expert guidance on investigative data, case analysis, and technical workflows involving products such as Leads Online, NightHawk, and CellHawk.
• Collaborate with internal Product, Engineering, and Client Support teams to enhance training materials and address user needs.
• Design, coordinate, and deliver advanced digital‑data analysis training for law‑enforcement customers—virtually and in person.
• Maintain an advanced understanding of digital data to include cellular call detail records, specialty location information, tower and area dumps, social media platform data, device extraction data, and connected car data.
• Ensure all customer interactions adhere to data‑handling and CJIS compliance standards.
• Stay current on emerging investigative technologies, digital‑forensics trends, and tradecraft to keep training content relevant.
• At times be available after normal business hours to provide exigent client support.

Qualifications & Experience

• 5+ years of experience in a training / presenting, analytical, or SME role, with significant expertise in digital data analysis.
• 5+ years of law enforcement investigative or analysis experience preferred.
• Familiarity with other, non‑Leads Online CDR/digital evidence investigative platforms a plus.
• Direct experience and depth of knowledge in criminal investigations, specializing in disparate digital data commonly utilized and exploited by law enforcement.
• Proven ability to design, manage, and deliver law‑enforcement‑specific training programs to include live training events / webinars.
• Strong understanding of data handling, evidence integrity, and chain‑of‑custody considerations.
• Experience translating complex analytical concepts into accessible learning content a plus.
• Exceptional communication and presentation skills with comfort speaking to command‑level and technical audiences.
• Previous court experience providing testimony as a court‑recognized Subject Matter Expert in the field of Call Detail Record Analysis or digital data preferred.
• Strategic thinker with proven problem‑solving and decision‑making abilities.
• Willingness to travel and provide after‑hours support as needed.
• Demonstrated professionalism and ability to work independently with minimal supervision.
• Ability to work in a dynamic, changing environment driven by customer needs, business goals, and with limited resources.
• Must successfully pass a criminal background check and meet all requirements to obtain and maintain Criminal Justice Information Services (CJIS) Security Policy eligibility.

Benefits

As part of our comprehensive benefits package, LeadsOnline provides the following to eligible employees:

• Employee paid Medical, Dental, and Vision.
• Generous paid vacation.
• 401(k) with company matching.
• HSA with employer contributions.
• FSA.
• Supplemental coverage such as accident, critical illness, hospitalization, life.
• Short‑Term and Long‑Term Disability.
• Parental Leave.

Why Join LeadsOnline?

Be part of a team where your work truly matters. Help law enforcement agencies serve their communities better while thriving in a supportive, mission‑driven culture that values Service, Energy, Ownership, and People.

What You Can Expect From Us:

We serve with Energy, diligence, and persistence. We deeply believe the work we do makes a difference in the lives of our users, the communities they protect, and the victims they serve. Guided by Ownership, we continually push to make our products better and to make each other better.

At LeadsOnline, we take our work seriously but not ourselves. You'll find joy, camaraderie, and fun in everything we do. That's Service, Energy, Ownership, and People in action.

LeadsOnline is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.

LeadsOnline maintains a drug‑free workplace. The unlawful use, possession, or distribution of controlled substances or marijuana is strictly prohibited and will result in disciplinary action, up to and including termination.