Digital CS Manager — Data-Driven Onboarding & Growth

Cervin; Northern (KY); Hybrid; USD 146,000 - 235,000; Full time

Job summary

LaunchDarkly is hiring a Digital Led Customer Success Manager in the United States. You will guide post-sales customers through onboarding and adoption, use data to manage a large portfolio, and drive renewals and expansion with the broader team.

You will act as a trusted advisor, building executive sponsorship and coordinating with sales and product teams. You will leverage product telemetry to identify risks and craft prescriptive strategies while delivering impeccable customer guidance and

Qualifications

• 5+ years in a customer-facing role or equivalent
• Experience with data-driven decision making for portfolio management
• Proven ability to own renewal and retention outcomes
• Experience interacting with developers or tech-savvy customers preferred

Responsibilities

• Onboard customers and drive adoption through journeys and campaigns
• Identify and mitigate risk using product signals and data
• Provide technical guidance on implementation and adoption best practices
• Identify opportunities for expansion and upsell across accounts
• Build trusted advisor relationships and executive sponsorship within customer organizations
• Own renewal forecasting and coordinate with Sales and Deal Desk

Skills

Onboarding

Risk management

Technical guidance

Prescriptive selling

Executive relationships

Renewals

Data-driven

Team collaboration

Job description

LaunchDarkly is hiring a Digital Led Customer Success Manager in the United States. You will guide post-sales customers through onboarding and adoption, use data to manage a large portfolio, and drive renewals and expansion with the broader team.

You will act as a trusted advisor, building executive sponsorship and coordinating with sales and product teams. You will leverage product telemetry to identify risks and craft prescriptive strategies while delivering impeccable customer guidance and