Digital Customer Success Lead

Wallenius Wilhelmsen; Smyrna (TN); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading company in logistics is seeking a Digital Customer Success Lead based in Smyrna, TN. The role involves driving data initiatives, ensuring communication between stakeholders, and managing digital project lifecycles. With a focus on exceptional relationships and strategic guidance, this position offers a dynamic opportunity for experienced professionals to contribute to digital transformation efforts in the logistics industry.

Qualifications

• Minimum 5 years of experience in customer-facing technology roles.
• Knowledge of data governance, security, and access control principles.
• Experience with data integration, APIs, and system interfaces.

Responsibilities

• Serve as the primary point of contact for OEM interactions.
• Manage full lifecycle of digital initiatives from requirements to implementation.
• Design and develop Power BI dashboards to meet customer reporting needs.

Skills

Strong proficiency with Power BI

Project management

Stakeholder engagement

Strategic thinking

Problem-solving abilities

Exceptional communication skills

Relationship building

Education

Bachelor's degree in Business, Information Technology, Supply Chain, or related field

Master's degree in Data Analytics, Business Analytics, or related field (preferred)

Job description

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Overview

We are currently seeking a Digital Customer Success Lead to serve as the dedicated Single Point of Contact (SPOC) for one of our strategic original equipment manufacturer (OEM) accounts. This role will be the central liaison, driving data democratization initiatives, ensuring seamless communication, and supporting our digital journey through a unified approach to project delivery and process improvement.

Overview

We are currently seeking a Digital Customer Success Lead to serve as the dedicated Single Point of Contact (SPOC) for one of our strategic original equipment manufacturer (OEM) accounts. This role will be the central liaison, driving data democratization initiatives, ensuring seamless communication, and supporting our digital journey through a unified approach to project delivery and process improvement.

This is a hybrid role based out of our Smyrna, TN location.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Description

WHAT YOU'LL DO

• Serve as the primary point of contact for all digital and operational interactions between Wallenius Wilhelmsen and the OEM
• Establish and maintain structured communication cadence (bi-weekly/monthly/quarterly touchpoints)
• Proactively update OEM on initiatives, roadblocks, and opportunities
• Translate technical concepts into business value for OEM stakeholders
• Build and nurture relationships with key stakeholders across both organizations
• Ensure data consistency, quality, and accessibility across shared systems
• Design and develop Power BI dashboards to meet customer reporting needs
• Manage full lifecycle of digital initiatives from requirements to implementation
• Facilitate change management and solution adoption
• Establish and track key performance indicators (KPIs)
• Provide strategic guidance on digital transformation opportunities
  
  

Job Requirements

WHAT YOU'LL NEED

• Bachelor's degree in Business, Information Technology, Supply Chain, or related fiel
• Minimum 5 years of experience in customer-facing technology roles
• Proven track record in project management and stakeholder engagement Experience with data integration, APIs, and system interfaces
• Knowledge of data governance, security, and access control principles
• Strong proficiency with Power BI
• Strategic thinking and problem-solving abilities
• Exceptional communication skills across all levels of organizations
• Strong relationship building and stakeholder management capabilities
• Detail-oriented with excellent documentation habits
  
  

EVEN BETTER IF YOU HAVE

• Master's degree in Data Analytics, Business Analytics, or related field preferred
• Experience in automotive, logistics, or supply chain industries strongly preferred
• Knowledge of SQL and data query concepts
• Project management expertise (PMP or similar certification a plus)
  
  

About Us

Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 8200 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries.When added up, the effort of our global workforce keeps the world moving.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Transportation, Logistics, Supply Chain and Storage

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