Digital Customer Experience II - Remote Opportunity

KinderCare Education LLC; Lake Oswego (OR); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization dedicated to shaping the future of early childhood education. As a Customer Experience Analyst, you will play a crucial role in enhancing the digital experience for families and children. This position allows you to leverage your data analysis skills and collaborate with passionate teams to craft innovative solutions. With a focus on customer feedback and digital improvements, you will contribute to a mission that values high-quality child care for all families. Enjoy a supportive work environment that prioritizes your well-being and professional growth.

Benefits

Discounted Child Care

Medical, Dental, and Vision Benefits

Employee Assistance Programs

Health and Wellness Programs

Paid Time Off

Qualifications

• Expertise in data analysis with self-directed exploration capabilities.
• Strong collaboration skills with digital product teams and external partners.
• Passion for digital customer experience and creative thinking.

Responsibilities

• Identify new ways to collect customer feedback and enhance experience.
• Collaborate with teams to improve the digital customer journey.
• Analyze data to provide insights for decision-making.

Skills

Data Analysis

SQL Queries

Collaboration

Digital Customer Experience

Analytical Thinking

Tools

AWS

Python

Databricks

PowerBI

APIs

Job description

Description

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with theGallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide.

At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive.

KinderCare is looking for a Customer Experience (CX) Analyst to take an active role in crafting our organization's approach to collecting, measuring, and understanding the experience of our customers. This role reports to the CX Director and will work closely with the digital product teams to build an outstanding digital experience throughout all stages of the customer journey.

Responsibilities:

• Work with the Director to identify new ways to collect feedback from our customers.
• Act as a catalyst for creative thinking and non-traditional solutions through brainstorms and product planning meetings in pursuit of a seamless customer experience.
• Collaborate with internal teams passionate about providing digital improvements to the customer journey.
• Collaborate with external agencies or contractors as needed.
• Partner cross-functionally with product teams, steering committees, critical initiative reporting, financial planning & analysis, multiple IT architecture domains, and more.
• Utilize knowledge of available data to break down business questions into analyses that can be completed quickly, efficiently, and accurately.
• Iterate frequently on data analysis to allow for emerging understanding of the data.
• Partner with digital leadership to provide data-informed perspectives for decision-making and prioritization.
• Work with product managers and product owners to explore measures of success for new and in-flight initiatives.

Qualifications:

• Expertise and experience working with data and an ability for self-directed data exploration to answer business questions.
• Must be able to write own SQL queries.
• Collaboration skills with external partners and digital product teams.
• A true passion for digital customer experience as well as being a creative thought-leader; experience working with transformation initiatives and agile environments is helpful.
• Strong attention to detail with an ability to communicate clearly and concisely.
• Confident partner, strong communicator, analytical thinker, comfortable with ambiguous/iterative analysis, curious.
• Experience with AWS, Python, Databricks, PowerBI, APIs & automated data processes preferred but not required.

#LI-Remote

Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:
- Know your whole family is supported with discounted child care benefits.

- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
- Feel supported in your mental health and personal growth with employee assistance programs.
- Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
- ... and much more.

We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.