Digital Content & Platform Specialist

Koitecc Solutions; Santa Monica, Northern (CA, KY); Hybrid; USD 47,000 - 52,000; Full time

Job summary

Tennis Channel is seeking a Digital Content & Platform Specialist to support operational readiness, monitoring, QA, and incident response across its digital ecosystem, including apps, FAST channels, and partner feeds. You'll build fluency in the CMS and publishing workflows while understanding schedules, metadata, and tournaments.

You'll act as Tier-1 incident command, proactively verify streams, and contribute to SOPs and post-incident reviews.

Qualifications

• 3+ years of experience in live streaming operations preferred.
• 5+ years of experience in digital media supply chain workflow, content operations, and sports broadcast is a plus.
• Extensive experience operating content management systems for live streaming, VOD and publishing.
• Understanding of live sports broadcast and streaming workflows.
• Understanding of content operations, publishing, distribution, media supply chain, and transmission.
• Ability to process information from many sources - transmission vendors, league offices, and internal teams - under time pressure.
• Deep operational familiarity with OTT, connected TV, mobile, web, and partner-platform streaming environments (Roku, Amazon, Apple TV).
• Comfort working with KPIs and metrics used to improve service quality.

Responsibilities

• Actively monitor all delivery platforms to ensure continuous, high quality delivery.
• Operate the CMS and publishing tools to support live and on-demand programming.
• Act as Tier-1 incident command: detect, triage, and classify issues; communicate impact quickly.
• Contribute to SOPs, runbooks, documented issues, and post-incident follow-ups.
• Maintain proactive communication with stakeholders across shifts.
• Complete pre-event checklists and verify streams, schedules, metadata, and feeds ahead of events.
• Own content and metadata quality assurance against editorial guidelines.
• Triage issues at Tier 1 and escalate to Engineering or vendors as needed.
• Produce partner-platform health updates and liaise with Amazon, Roku, and other partners.
• Identify platform flaws and document issues for Product/Engineering.

Skills

Live streaming operations

Digital media supply chain

CMS/Publishing systems

Live sports broadcasting

Content operations

OTT platforms

KPI & metrics

Tennis knowledge

Job description

The Digital Content & Platform Specialist supports the operational readiness, monitoring, QA, and incident response for Tennis Channel's live events & VOD across its digital ecosystem, including our owned apps, FAST channels, and distribution to partner platforms such as Amazon, Roku, Apple TV, and Fubo. This role goes beyond monitoring: Specialists are expected to build deep fluency in our Content Management System and publishing workflows, know our tournament schedules and content inside and out as the backbone of daily work.

Specialists act as first responders when something goes wrong - detecting, triaging, and resolving incidents at Tier 1, escalating when needed, and communicating impact quickly and clearly to stakeholders. Equally important is the proactive half of the role: verifying streams, schedules, metadata, and partner feeds ahead of all matches and major tournaments, catching issues before they become visible to a subscriber or partner, and feeding recurring pain points back to Product and Engineering as a trusted partner rather than a downstream customer. This is an opportunity to help operate - and help shape - a team that is moving from reactive stream-watching to a higher-value role that protects revenue, viewer trust, and the platforms we serve.

Digital Content & Platform Specialists work on-site in our Santa Monica, CA office, on a rotating schedule - "following the tournaments" - that includes nights, weekends, swing shifts, and occasional holidays.

In this role, you will

• Actively monitor all delivery platforms - owned apps (iOS, Android), FAST channels, OTT, and VOD - across Apple TV, Roku, Amazon Prime, Fubo, and other partner destinations to ensure continuous, high quality delivery.
• Operate Tennis Channel's streaming content management system (CMS) and publishing tools to support live and on-demand programming.
• Act as Tier-1 incident command: detect, triage, and classify issues under documented escalation procedures, and communicate business impact to stakeholders quickly and clearly.
• Contribute to the team's SOPs, runbooks, known-issue documentation, and post-incident follow-up to help improve consistency, reduce repeat issues, and strengthen operations across shifts.
• Maintain and contribute to the team's proactive communication with internal and external stakeholders across every shift.
• Complete pre-event checklists and proactively verify streams, schedules, metadata, and partner feeds ahead of and during major tournaments and marquee matches.
• Own content and metadata quality assurance for what publishes - image replacement, descriptions, and video replay replacement - against clear editorial guidelines.
• Triage streaming, CMS, publishing, sync, feed, and platform issues at Tier 1, resolving within documented procedures and escalating technical issues, including router, signal, or transmission concerns, to Engineering, vendors, or other internal teams as appropriate.
• Produce partner-platform health updates and serve as a point of contact for distribution issues with Amazon, Roku, and other partners.
• Identify product or platform flaws, document and elevate issues affecting the consumer experience, partnering with Product and Engineering as a shared stakeholder in outcomes.
• Respond professionally and effectively to Tennis Channel Customer Service on consumer inquiries regarding direct to consumer (DTC) products.

Qualifications

• 3+ years of experience in live streaming operations preferred
• 5+ years of experience in digital media supply chain workflow, content operations, and sports broadcast is a plus
• Extensive experience operating content management systems for live streaming, VOD and publishing.
• Understanding of live sports broadcast and streaming workflows
• Understanding of content operations, publishing, distribution, media supply chain, and transmission.
• Ability to process information from many sources - transmission vendors, league offices, and internal teams - and synthesize it under time pressure
• Deep operational familiarity with OTT, connected TV, mobile, web, and partner-platform streaming environments, including platforms such as Roku, Amazon, Apple TV, and similar destinations.
• Comfort working with KPIs and metrics (uptime, MTTD/MTTR, SLA compliance) used to improve service quality, not to assign blame
• Strong tennis knowledge, including familiarity with tournaments and the sport

Tennis Channel is proud to be equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.

About Tennis Channel

Tennis Channelis the only multiplatform destination dedicated solely to tennis year-round. Together, the Tennis Channel flagship network, Tennis Channel 2, and the Tennis Channel app (tennischannel.com) deliver the most accessible and concentrated single-sport coverage anywhere. As the exclusive U.S. home of the ATP Tour and WTA Tour, Tennis Channel features live coverage of every Masters 1000 tournament - including Indian Wells, the Miami Open, Madrid, Rome, Cincinnati, and more - alongside live studio programming including its premier series, TC Live . Tennis Channel 2, a free FAST channel available in over 100 million homes, brings fans matches from across the globe at every level of the game. The Tennis Channel app brings it all together in one place, delivering live and on-demand matches, original content, and a personalized multi-view experience for fans, available on mobile and connected TV devices. Owned by Sinclair, Tennis Channel is also a co-owner of PickleballTV (pickleballtv.com), a joint venture with the Professional Pickleball Association.

About Sinclair

Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 177 television stations in 79 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE, Comet, ROAR and The Nest. Sinclair's AMP Media produces a growing portfolio of digital content and original podcasts. Additional information about Sinclair can be found at www.sbgi.net.

About the Team

The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open-door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.

The base hourly compensation range for this role is $34.60 to $38.14 per hour. Final compensation for this role will be determined by various factors such as a candidates' relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave and employee stock purchase plan.

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