Digital Communications Specialist

City of New York; New York (NY); On-site; USD 63,000 - 77,000; Full time

Job summary

The New York City Commission on Human Rights (CCHR) seeks a Digital Communications Specialist to support day-to-day and long-term digital strategy. You will maintain CCHR’s online presence, develop engaging content, and communicate with the public via social media, email, and web platforms.

The role reports to the Assistant Director of Creative Communications and is part of the Chief of Staff team. Strong writing, analytics, and familiarity with digital tools are essential.

Qualifications

• Bachelor’s degree or equivalent with experience in community work or related duties.
• Experience in digital communications, content creation, or social media management is preferred.
• Strong writing, editing, and proofreading skills with attention to detail.
• Proficiency with social media platforms and email marketing tools.

Responsibilities

• Develop digital content for CCHR’s platforms, including social media, email campaigns, newsletters, and the website.
• Monitor digital trends and explore new content concepts to enhance engagement.
• Maintain the content calendar and assist with dissemination of social posts, newsletters, and announcements.
• Provide ongoing maintenance of CCHR’s social channels, email lists, and website, ensuring timely updates and accuracy.
• Create and update a monthly analytics report covering social media, email campaigns, and web traffic, offering insights and recommendations.
• Develop and manage online forms for surveys, event registrations, and other agency needs.
• Collaborate with the communications team to edit, organize, and archive digital assets, including images and videos.
• Upload and manage audio and video content (podcasts, webinars, PSAs) on YouTube, Spotify, and/or the agency’s site.
• Participate in staff discussions and planning to align digital efforts with the agency’s mission.

Skills

Digital communications

Content creation

Social media management

Writing & editing

Email marketing

Web analytics

Graphic design

Video editing

Project management

Discretion

Education

Baccalaureate degree

HS diploma + 6 years related experience

Tools

Canva

Adobe Suite

Content Management Systems

Mailchimp

Google Analytics

Job description

The New York City Commission on Human Rights (CCHR) works every day to implement the city’s Human Rights Law through enforcement, education, and outreach. The Commission seeks to address historic and contemporary inequities to cultivate a city where everyone can live, work, and thrive free from discrimination.

Through training, education, and policy initiatives, the Commission aims to root out discrimination. The Commission proactively identifies patterns of discrimination through testing employers, housing providers, and providers of public accommodation. The Commission also uses investigations, litigation, and other enforcement tools to address allegations of discrimination.

The Commission is seeking a Digital Communications Specialist to help execute the agency’s day-to-day and long-term digital strategy. The specialist will help maintain CCHR’s online presence, develop engaging content, and ensure effective communication with the public through social media, email, and web platforms. This role is part of the Chief of Staff team with day-to-day supervision from the Assistant Director of Creative Communications.

Job Duties

• Develop digital content for CCHR’s platforms, including social media, email campaigns, newsletters, and the website.


• Monitor digital trends and explore new content concepts to enhance engagement.


• Maintain the content calendar and assist with the dissemination of social media posts, email newsletters, and announcements.


• Provide ongoing maintenance of CCHR’s social media channels, email lists, and website, ensuring timely updates and accuracy.


• Create and update a monthly analytics report covering social media, email campaigns, and web traffic, offering insights and recommendations for improvement.


• Develop and manage online forms for surveys, event registrations, and other agency needs.


• Collaborate with the communications team to edit, organize, and archive digital assets, including images and videos.


• Upload and manage audio and video content, such as podcast episodes, webinars, and public service announcements, on YouTube, Spotify, and/or the agency’s website.


• Actively participate in staff discussions and strategic planning meetings to align digital efforts with the agency’s mission.

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or


• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or


• Education and/or experience which is equivalent to \"1\" or \"2\" above. However, all candidates must have at least one year of experience as described in \"1\" above.

Preferred Skills

• Experience in digital communications, content creation, or social media management.


• Strong writing, editing, and proofreading skills with an eye for detail.


• Proficiency in social media platforms (Twitter, Instagram, Facebook, LinkedIn, YouTube) and content management systems.


• Familiarity with email marketing platforms such as Mailchimp or Constant Contact.


• Knowledge of web analytics tools (Google Analytics, social media insights, etc.) to measure performance and guide strategy.


• Experience with basic graphic design and video editing tools (Canva, Adobe Suite, or similar) is a plus.


• Ability to manage multiple projects, meet deadlines, and collaborate effectively with a team.


• Passion for human rights, social justice, and equity.


• Discretion in handling sensitive and confidential matters.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $62,868.00 – $77,000.00