Digital Communications Representative I

Tailored Brands, Inc.; Houston (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

Tailored Brands, Inc. is seeking a dedicated customer service representative to respond promptly to chat, email, and SMS inquiries while maintaining accurate CRM notes to preserve customer history integrity.

You will work in a fast-paced environment, make decisions prioritizing customer satisfaction and profitability, and escalate complex issues to management as needed. Daily productivity reports and team meetings ensure alignment with policies and initiatives.

Qualifications

• High school diploma or equivalent required.
• Ability to type 35+ words per minute (WPM).
• Proficient use of Microsoft Office programs, including Windows, Excel, Word, and Outlook.
• Deliver outstanding and continuous customer service.
• Excellent interpersonal, verbal, and written communication skills, with the ability to utilize correct grammar in all communications.
• Consistently exemplify professionalism, positive attitude, listen attentively, and demonstrate empathy to all customer and store employees.
• Ability to work well under pressure with strict deadlines.
• Strong ability to multi-task, focus, and adapt easily to switching assignments and priorities.
• Self-motivated with the ability to learn quickly.
• Ability to work well in a team environment.
• Authorized to work for any employer in the United States.
• Ability to sit and work at a computer keyboard for extended periods of time.
• Regular and on-time attendance.
• Ability to work at least 40 hours per week.

Responsibilities

• Receive and respond to incoming chat, email and SMS in a timely and professional manner.
• Document customer interactions by maintaining accurate notes in the CRM system, ensuring customer history database integrity.
• Make decisions based on customer satisfaction and company profitability.
• Escalate unresolved or complex issues to the appropriate member of management.
• Complete and submit individual daily productivity reports.
• Attend team meetings to stay up to date on policies, processes, and company initiatives.

Skills

Customer service

Communication

Multitasking

Working under pressure

Teamwork

Adaptability

Quick learner

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

CRM systems

Job description

Receive and respond to incoming chat, email and SMS in a timely and professional manner Document customer interactions by maintaining accurate notes in the Customer Relationship Management (CRM) system, ensuring customer history database integrity Respond rapidly in a challenging, fast-paced environment where new variables are constantly emerging, and business processes are frequently changing Make decisions based on customer satisfaction and company profitability Escalate unresolved or complex issues to the appropriate member of management Complete and submit individual daily productivity reports. Attend team meetings to stay up to date on policies, processes, and company initiatives.

High school diploma or equivalent required

Ability to type 35+ words per minute (WPM)

Proficient use of Microsoft Office programs, including Windows, Excel, Word, and Outlook

Deliver outstanding and continuous customer service

Excellent interpersonal, verbal, and written communication skills, with the ability to utilize correct grammar in all communications.

Consistently exemplify professionalism, positive attitude, listen attentively, and demonstrate empathy to all customer and store employees

Ability to work well under pressure with strict deadlines

Strong ability to multi-task, focus, and adapt easily to switching assignments and priorities

Self-motivated with the ability to learn quickly

Ability to work well in a team environment

Authorized to work for any employer in the United States

Ability to sit and work at a computer keyboard for extended periods of time

• Ability to stoop, kneel, bend at the waist, and reach on a daily basis
• Able to lift and move up to 25 pounds occasionally
• Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
• Regular and on-time attendance
• Ability to work at least 40 hours per week