Digital Communications Librarian

US Lawns

Newton (MA)

On-site

USD 60,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Tuition Reimbursement

Flexible Spending Accounts

Verizon Wireless discount

Employee Assistance Program

Generous paid leave

Job summary

The City of Newton seeks a Digital Communications Librarian who will develop, manage and maintain the library website and all digital channels used by patrons to access information about the library and services.

Under supervision, you will update content, document standards, train staff on CMS tools, generate usage reports, assist patrons, troubleshoot technology, and collaborate with library teams to deliver accessible, user‑friendly online services for the community.

Qualifications

Broad knowledge of advanced professional library science and operation of library equipment.
Demonstrated experience with HTML coding and website content management systems.
Ability to read and interpret documents, write routine reports and present information to visitors or employees.

Responsibilities

Develops, manages and maintains the library website and digital communications.
Updates content and documents standards for easy future development.
Instructs staff on content updates using CMS tools and procedures.
Develops usage reports for website and digital tools.
Provides assistance and referral services to patrons; answers inquiries and helps locate information.
Collaborates with library staff to implement services meeting community needs.
Follows department and city policies and procedures.

Skills

HTML coding

Content management systems

Public service orientation

Education

Master of Science in Library Science

Job description

Primary Purpose

Under the direct supervision of the Supervisor of Adult Services the Digital Communications Librarian develops, manages and maintains the functionality and organization of the library website and all other online and digital means of communication and information provision used by library patrons to access information about the library and provided by the library.

Essential Functions

Essential Elements

Understands, maintains, develops and updates the code base of the library website using tools, methods and coding systems provided. Updates content on the library website as needed by other library staff, based upon priorities set by the Library Director and the Supervisor of Adult Services. Documents standards, practices and methods used in developing, maintaining and organizing the library website to make further development as easy as possible.
Instructs other staff in how to do content updates to the library website using adopted content management tools and procedures.
Understands the operational aspects of all digital communication, content and resource tools and services that the library subscribes to or otherwise utilizes. Implements and evaluates these tools and services to help the library get the optimal use out of them.
Develops and provides usage reports for the website and other digital communication and resource tools.
Provides assistance and standard information and referral services to library patrons. Interviews library users in person, by telephone or other electronic means to evaluate specific needs and identify information and resource sources to meet those needs.
Instructs patrons in how to use and identify information sources. Instructs patrons in the use of library technology and equipment. Is familiar with the standard operation of all technology and equipment in service with the public and can perform detailed troubleshooting of that equipment. Promptly uses established protocols to inform IT support staff of problems that do not respond to initial troubleshooting.
Collaborates with other library staff to plan and implement Library services that meet the needs of the community at large. Participates as leader or member in one or more teams organized to address specific areas of library service. Cooperates with other librarians in the region to provide enhanced services and to facilitate resource sharing.
Follows and adheres to department, City and other government rules, regulations, policies and procedures.

Secondary Elements

Maintains required contacts to keep abreast of developments within field or areas of interest.
May design, organize or oversee the implementation and presentation of workshops, book talks and other programs in a particular area or discipline, as assigned. Coordinates with the Assistant Supervisor of Communications and Programs in the development of this area of programming.
Performs other duties as required.
Attend and participate in Department and other meetings and special events.

Minimum Entrance Qualifications

Education, Training and Experience: Masters of Science degree in Library Science from an accredited program and one to three years related experience and/or training, or equivalent combination of education and experience in Computer Science or related fields.

Knowledge: Broad knowledge of advanced professional library science, and the operation of library equipment such as personal computers and computer software. Demonstrated experience with HTML coding and website content management systems.

Ability: Ability to read and interpret documents such as routine reports and procedures manuals. Ability to write routine reports and correspondence. Ability to present information effectively, which may require considerable tact, to visitors, customers or employees of the City.

Skill: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to apply concepts of basic algebra.

A strong commitment to public service required.

Physical Requirements / Work Environment

Work is performed under typical office conditions; the noise level is quiet to moderate at most times. Essential functions are regularly performed without exposure to adverse environmental conditions. Operates computers, printers, facsimile machine, copier, calculator, telephone and standard office equipment. Has frequent contact with other City departments, current employees, and vendors/service providers. Has access to all department‑level confidential information, which requires the application of appropriate judgment, discretion and professional office protocols. Work requires accuracy, consistent task execution, sound judgment and timely coordination. Tasks require the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5–10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally. Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Performance Standard

Employees at all levels are expected to effectively work together to meet the needs of the community and the City through work behaviors demonstrating the City’s values. Employees are also expected to lead by example and demonstrate the highest level of ethics.

Human Resources Diversity Statement

We recognize our workforce is a source of strength that is vital to our ability to effectively serve the City of Newton’s diverse community. We will:

Actively recruit, develop, and retain a diverse and talented workforce.
Proactively address discrimination through education and in partnership with other departments and leaders.
Serve as a role model to celebrate and nurture diversity.
Foster inclusion by staying curious and clarifying assumptions.
Evaluate and develop policies and practices that reflect the diverse nature of our workforce.
Build and strengthen accountability at all levels to support diversity efforts.

Benefits