Digital Communications Dispatcher Pre-Certified

Hcso; United States; On-site; USD 33,000 - 50,000; Full time

Job summary

HCSO is seeking Digital Communications Dispatchers to receive 9-1-1 and non-emergency calls, dispatch personnel, and manage information in the CAD system. Florida Public Safety Telecommunicator certification is required, with post-probationary certifications to be obtained.

Applicants should be prepared for shift work and provide calm, accurate responses during high-stress situations. Starting pay ranges are published, with additional rate adjustments for Florida certification and probationary

Qualifications

• Must possess Florida 9-1-1 Public Safety Telecommunicator Certification.
• HS diploma or GED and prior dispatcher experience.
• Ability to handle high-stress calls calmly.

Responsibilities

• Receive 9-1-1 and non-emergency calls and dispatch.
• Enter data into CAD system.
• Redirect calls to appropriate agencies.
• Connect conference calls for emergency assistance.
• Dispatch personnel via dispatch equipment.
• Create reports on location information and GPS.
• Maintain records and shift logs.
• Testify in court as needed.

Skills

Emergency communications

9-1-1 terminology

Calm decision making

Multi-line phone operations

Written communication

Team collaboration

Education

High school diploma or GED

Florida 9-1-1 Public Safety Telecommunicator Certification

Dispatcher trainee program

Tools

CAD system

GPS

Emergency communications equipment

Job description

Why choose HCSO?

We have a history of stability and excellence. We continue to maintain and cultivate the highest level of standards and professionalism. We are unlike any other. Join the HCSO family!

Compensation Range

$23.52-$35.97

Starting Salary Range

23.52-29.745

Job Description Summary

***Current starting hourly rate is $24.70***

Digital Communications Dispatchers possessing a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification will start at 5% above the minimum hourly rate.

Receive and direct emergency and non-emergency calls and utilizing emergency communications equipment to dispatch emergency response personnel to provide timely response to requests for assistance. First Aid, Cardiopulmonary Resuscitation (CPR), and Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) certifications must be obtained during the probationary period.

Job Description

Duties & Responsibilities

Duties may vary based on assignment.

• Receive 9-1-1 and non-emergency calls, quickly and calmly assesses the situation, enter information into the Computer Aided Dispatch (CAD) system for agency dispatch, and/ or redirect them to specific or alternate emergency responding agencies or departments.
• Connect conference calls involving two or more parties to render timely emergency assistance.
• Dispatch emergency response personnel using digital and/or analog voice communications equipment and/or an emergency computer dispatch system.
• Create reports to identify incorrect location information received through the Automatic Location Information system to initiate corrective actions.
• Pinpoint the location of emergency/non-emergency calls initiated from land lines or cellular phones using a Global Positioning System (GPS) and initiate emergency call-backs to obtain additional information or to follow-up on disconnected calls.
• Type memoranda and report, duplicate or edit emergency call recordings in response to court subpoenas and public records requests, and testify in court to provide an accurate account of information received from emergency/non-emergency calls for assistance.
• Maintain records and reports including shift reports and operational logs.
• Perform other related duties as required.

Knowledge, Skills & Abilities

• Working knowledge of Sheriff's Office policies, procedures and guidelines, digital and audio communications equipment operation, and the communication center standard operating procedures, regulations, and 9-1-1 system.
• Some knowledge of law enforcement, emergency medical or fire terminology, and effective communication techniques.
• Ability to accurately assess emergency information, make correct decisions, and respond to emergencies in a calm and controlled manner.
• Ability to operate a multi-line or computerized telephone, digital, audio, or radio communications equipment.
• Ability to communicate effectively, both orally and in writing.
• Ability to locate offices, agencies, or individuals promptly through directories or other information sources.
• Ability to maintain confidential information and work under stressful conditions.
• Ability to work effectively with others and follow established procedures.
• Ability to accurately sort, file, and retrieve material using alphabetical, numerical, or chronological systems.

Working Conditions

• Work within an office environment within a law enforcement agency.
• Frequent exposure to potentially distressing calls.
• Stand/sit at a keyboard or workstation for prolonged periods.
• May engage in light physical exertion (e.g., lifting, carrying, pushing and/or pulling of objects and materials up to 10 pounds).
• Shift work: May work day or night shifts and non-standard hours/days including weekends and holidays.
• Required to wear a Sheriff's Office provided uniform.
• In the event of an emergency or disaster, may be required to respond promptly to duties and responsibilities as assigned by management chain, Division/District Commander, or the Sheriff (or their designee). Such assignments may be for before, during or after the emergency/disaster.

Minimum Education & Experience

• A high school diploma or possession of a GED certificate.Posession of a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification.One year of experience receiving, assessing, and dispatching calls for assistance.
• A high school diploma or possession of a GED certificate.Posession of a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification.Two years of experience performing customer service duties.
• Successful completion of the Hillsborough County Sheriff's Office Digital Communications Dispatcher Trainee program.

Required Pre-Employment Testing

Completion of pre-employment testing.

Additional Job Requirements

• Attendance at the specified Sheriff's Office work location is required.
• Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving hist