Digital Channel Manager

ABC Legal Services; Seattle (WA); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Company holidays

Floating holidays

Life insurance

AD&D insurance

Long term disability

Health care reimbursement

Flexible Spending Account

Dependent Care FSA

Employee Assistance Program

Pet Insurance

Remote work

Job summary

ABC Legal Services seeks a Channel Manager to enable the digital customer journey and drive sales through partner relationships. You will engage with channel partners, present tools, and support them before, during, and after purchase.

This role emphasizes outbound outreach, strategic thinking, and collaboration with marketing and internal teams to enhance performance. Full-time, remote work options are available, with Seattle as the headquarters.

Qualifications

• Experience in recruiting, marketing or sales is preferred but not required.
• Strong written and verbal communication skills.
• Strong phone etiquette with customers.
• Problem-solving and time-management capabilities.
• “Can do” and “can do now!” attitude.
• Highly motivated, self-starter with strong organizational skills.
• Strong computer skills.
• Strategic thinker who can see patterns, ideate solutions, and execute to completion.
• Ability to present and work effectively with other internal teams.
• Strong team player.
• Comfortable with outbound cold calling and converting conversations into opportunities.

Responsibilities

• Develop and maintain strong relationships with digital customers, supporting them before, during, and after their purchase.
• Communicate via phone, email and presentation materials, equipping clients with tools and knowledge for success.
• Monitor performance of existing clients, identify areas for improvement, and implement strategies to enhance sales and revenue.
• Recruitment of additional users within client offices.
• Address client challenges and provide company solutions.
• Collaborate with marketing to share customer feedback or insight.
• Support conference logistics and other field engagement.
• Manage inbound customer requests.
• Deliver exceptional client service on a day-to-day basis.
• Strive to maintain and increase overall customer satisfaction based on business needs.

Skills

Communication skills

Time management

Problem solving

Self-motivated

Organizational skills

Phone etiquette

Team player

Presentation

Relationship building

Tools

CRM software

MS Office

Job description

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

We are currently in search of a Channel Manager to join our team. As a Channel Manager, you will enable the process for our digital customers. You will play a crucial role in developing relationships with channel partners to drive sales and revenue.

Key Responsibilities:

• Develop and maintain strong relationships with digital customers, supporting them before, during, and after their purchase.
• Communicate via phone, email and presentation materials, equipping clients with the necessary tools and knowledge for success.
• Monitor performance of existing clients, identifying areas for improvement, and implementing strategies to enhance sales and revenue.
• R ecruitment of additional users within client offices.
• Address client challenges and provide company solutions.
• C ollaborate with marketing to share customer feedback or insight.
• S upport conference logistics and other field engagement.
• M anage inbound customer requests.
• Deliver exceptional client service on a day-to-day basis.
• Strive to maintain and increase overall customer satisfaction based on their business needs.

Qualifications:

• Recruiting , Marketing or S ales experience is preferred but not required .
• Strong written and verbal communication skills .
• Strong phone etiquette with customers .
• Exhibit strong problem-solving skills and time management capabilities.
• A “can do” and “can do now!” attitude.
• Highly motivate d , self-starter with strong organizational skills .
• Strong computer skills .
• Strategic thinker who can see problem patterns, ideate solutions, and execute to completion.
• Ability to present, communicate, and work effectively with other internal teams .
• Strong team player .
• Comfortable with outbound cold calling, with the ability to confidently engage prospects, overcome objections, and convert conversations into qualified opportunities.

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off 7
• Paid company holidays 4
• Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Starting Pay : $50,000 to $60,000 per year (depending on experience)
• Schedule: Full-time, Monday through Friday (Remote)