Digital Category Merchandiser - Commercial Plumbing

Ferguson Enterprises, Inc.; Northern (KY); Hybrid; USD 63,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with company match

Paid time off

Job summary

Ferguson Enterprises, LLC, a Fortune 500 supplier, is seeking a Digital Category Merchandiser - Commercial Plumbing to optimize the online shopping experience, enhance product presentation, and drive sales and profitability. Location: United States; this role is fully remote and can be based anywhere in the country.

You will collaborate with vendors, marketing and IT to develop best‑in‑class category experiences, use data analytics to curate assortments, improve SEO/marketing, and work toward

Qualifications

• 3+ years of experience in ecommerce
• Clear and professional written and verbal communication across formats
• Proficient in current SEO and SEM methodologies
• Comfortable with Excel, Outlook, Birst, SQL and merchandising tools
• Familiar with conversion rate, AOV and other digital KPIs

Responsibilities

• Conduct competitive analyses and monitor sales; adjust strategy accordingly
• Manage categories across multiple domains
• Merchandise optimization and brand representation on site
• Develop and execute pricing strategies and monitor margin performance
• Collaborate with Category Management, Ops, Sales, and Marketing to support brand strategy
• Enhance omnichannel shopping experience and improve conversion
• Understand customer segments to tailor product strategies
• Coordinate promotions and contribute to marketing initiatives
• Create and optimize landing pages based on marketing data
• Ensure product information accuracy with data teams
• Track inventory, launches, discontinuations, and pricing changes
• Perform gap analysis to focus on underperforming areas
• Troubleshoot data, vendor, and marketing issues
• Lead weekly/monthly strategy and performance meetings

Skills

eCommerce experience

Clear communication

SEO/SEM

Excel

SQL

Merchandising tools

Tools

Excel

Outlook

Birst

SQL

Job description

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in‑class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. At Ferguson, creative thinking and collaboration are the keys to our success, and we're looking for individuals who want to grow with us. The Digital Merchandising Team is committed to helping our customers make every project a success. Our mission is to simplify home improvement by providing a best-in‑class shopping experience, the best selection of products from top brands, and exceptional customer service. Ferguson has access to the strongest distribution network in America, so we can get you what you need, when you need it. The Digital Category Merchandiser - Commercial Plumbing is responsible for optimizing the online shopping experience by enhancing the product presentation to drive sales and profitability. You will collaborate with vendors, marketing and IT to develop best-in‑class shopping experiences for your assigned categories. Using data analytics, you will curate a product assortment that is visually appealing and creates a user‑friendly experience. The merchandiser will also be responsible for driving traffic through Marketing and SEO to their assigned categories. This position is also responsible for achieving monthly revenue and profit goals for each of the assigned categories. They will work with all departments in the company to achieve financial goals by providing the right experience for our customers.

Location: This role is approved to be fully remote and can be based anywhere in the United States.

Responsibilities:

• Conduct frequent competitive analyses and monitor daily/monthly/yearly sales and decide strategy based on the competitive landscape.
• Responsible for managing categories across multiple domains.
• Proactive iteration and merchandising optimization of brand(s) representation on site through data driven analysis
• Responsible for developing and executing brand pricing strategies, monitoring the competitive landscape, and ensuring optimal sell‑through rates and margin performance.
• Ensure each category is profitable and meeting their goals (Revenue$ and MGP$)
• Operate cross functionality with Category Management, Ops, Sales Associates, and Marketing to support brand(s) strategy and internal success
• Enhance customer's omnichannel shopping experience for categories managed through leveraging merchandising tools to drive conversion and decreased bounce rates
• Develop a strong understanding of our different customer segments to execute unique product strategies and campaigns to each group.
• Coordinates promotions and assists in fine tuning marketing initiatives for their assigned categories.
• Strategizes directly with our marketing teams to ensure brands are performing well and represented well in our marketing activities.
• Creates new landing pages and optimizes poor performing landing pages based on need shown by marketing data
• Advises the work of the data team to ensure all product information is accurate for assigned categories.
• Responsible for understanding inventory, discontinuations, price changes, new product launches, etc of assigned categories.
• Gap analysis to drive focus to underperforming areas
• Troubleshoots and resolves issues related to data, vendor management, marketing and more.
• Weekly/monthly meetings with categories primary point of contact to discuss strategy and performance

Qualifications:

• Proven experience of 3+ years in eCommerce field required
• Proven ability to communicate clearly and professionally across written formats, virtual meetings, and presentations, while operating independently.
• Proficient in current SEO and SEM standard methodologies
• Comfortable working in tools such as: Excel, Outlook, Birst, SQL and other merchandising tools.
• Familiar with: conversion rates, return rates, marketing efficiency, AOV, and other digital commerce KPIs
• Customer centered approach to sophisticated business/user problems
• Experience leveraging and analyzing data to drive business outcomes
• Strong performance mentality to drive outcomes and results
• Self‑motivated with the ability to encourage and empower a cross‑functional team

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more! At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates.

Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

• $5,608.34 - $8,975.00
• Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
• This role is Bonus or Incentive Plan eligible.
• Ferguson complies with all wage regulations.
• The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.