Digital/Cards Specialist

Air Academy; Colorado; Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Tuition reimbursement

401K plan

Medical, dental, and vision plans

Paid holidays

Paid sick and vacation time

Job summary

Air Academy Credit Union in Colorado Springs is seeking a Digital/Cards Specialist to join our AACU team at our Colorado Springs location. The role focuses on Digital and Cards systems including Q2 Online/Mobile, Zelle, and card processing, with emphasis on service quality and member experience.

Ideal candidates are self-motivated, organized, and able to communicate clearly. The position is full-time with a hybrid work arrangement and benefits such as tuition reimbursement, 401K, and

Qualifications

• Experience with digital and card systems in financial services.
• Ability to analyze issues and provide effective solutions.
• Effective written and verbal communication.
• Detail-oriented with organized work style.

Responsibilities

• Act as subject matter expert for Digital and Cards systems and services.
• Problem solving and critical thinking to resolve issues.
• Coordinate with Training Department to update training materials.
• Communicate with Branches and Contact Center on service deficiencies and training opportunities.
• Test systems for upgrades and coordinate tester feedback.
• Respond to employees and members via calls, email, or messages with best-in-class service.
• Process fraud, lost, stolen, and compromise alerts.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Training coordination

Tools

Q2 Online/Mobile banking

Quicken

IPay

ProPay

Velera

Zelle

Visa debit/credit card systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Digital/Cards Specialist

3 days ago Requisition ID: 1708

Salary Range: $19.15 To $21.95 Hourly

Join our Air Academy Credit Union (AACU) team! We are seeking an experienced Digital/Cards Specialist to join us at our corporate location in Colorado Springs. The ideal candidate is self-motivated, organized, detail-oriented, and an effective communicator. If you're passionate about helping others and thrive in a dynamic team environment, we'd love to hear from you.

Recognized as a Gazette Best Workplace since 2017, we’re committed to improving the lives of our members and communities by doing what is right, not what is easy. We want to exceed the expectations of anyone who comes our way by providing custom, caring financial solutions. With assets over $815 million and over 43,000 members, we walk alongside members on their financial journey, whether that’s getting back on their feet or moving on to a new chapter. Their goals are our goals and building stronger communities is what we do. Each year, AACU gives time, money, and resources to numerous community organizations, projects, and programs.

Job Responsibilities:

• Acts as subject matter expert for employees and members on Digital and Cards systems and services, including but not limited to; Q2 Online/Mobile banking platform, Quicken, IPay, ProPay, Velera, Zelle, Visa debit card and credit card systems.
• Problem solving and critical thinking skills to dig into and report issues to resolve or improve employee and member experience.
• Coordinates with the Training Department to ensure changes/updates are added to training material and communicated to staff.
• Communicate and work with Branches and Contact Center for regular updates on common themes in service deficiencies, areas of improvement, and training opportunities to ensure clear understanding of services.
• Thoroughly test systems for upgrades and fixes and coordinate with testers to obtain feedback.
• Urgency to answer employee and members via calls, email, or messages and provide best in class service every time.
• Process fraud, lost, stolen, and compromise alerts and contact members when necessary.

Knowledge, Skills, and Abilities:

• Proficient in conveying ideas clearly and effectively through written documents and verbal interactions.
• Capable of analyzing complex issues, identifying root causes, and implementing effective solutions.
• Skilled at maintaining composure and efficiency under pressure, ensuring tasks are completed accurately and on time.
• Experienced in resolving conflicts and diffusing tense situations through effective communication.
• Demonstrates sound judgment and adherence to organizational policies and procedures when making decisions.

Work Schedule:

Full-time – estimated 40 hours per week.

• Schedule 8:00am-5:15pm
• Required to work Saturdays as assigned.
• Hybrid work environment is available based on employee performance.

Training:

Training will begin on Monday, October 5th from 9:00am-5:00pm at our Corporate location in Colorado Springs.

Additional Information:

The pay ranges represent the low and high end of the starting salary range for this position.

GV 700: $19.15 - $21.95 per hour

At AACU full-time employees enjoy a dynamic and growth oriented corporate culture, comprehensive benefits package, including paid sick and vacation time, paid federal holidays, medical, dental, and vision plans, and a robust 401K plan. Additionally, full-time employees are eligible for a tuition reimbursement program after 90 days of employment to help you reach your professional goals. Join our team and be a part of an organization that is passionate about doing what is right for members and helping them achieve their financial goals no matter how big or small.

AACU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran or any other status protected by local, state, or federal law. We perform pre-employment drug testing, consumer credit history checks and criminal background checks.