Digital Adoption Specialist - New York

Align Technology; New York (NY); Remote; USD 86,700 - 92,500; Full time

Job summary

A leading dental technology company is seeking a Digital Adoption Specialist based in New York. The role involves collaborating with Sales Territory Managers to enhance customer experience and provide technological insights. Candidates should have at least 4 years of relevant experience and a Bachelor’s degree. This full-time position offers a competitive salary range of $86,700 - $92,500 per year, along with the possibility of remote work.

Qualifications

• Minimum of 4 years of experience in a related role.
• Clinical education as dental hygienist is preferred.
• Strong focus on customer service.

Responsibilities

• Work closely with Sales Territory Managers.
• Provide insights to customers and assist with implementation of technology.
• Educate customers on products and maintain relationships.

Skills

Training or consulting experience

Knowledge of dental industry

Time management skills

Strong communication skills

Bilingual skills (English/French)

Education

Bachelor's degree

Tools

Microsoft Office

Job description

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Description

Based in the field and working in close partnership with Sales Territory Managers, the

Department: Sales

Location: US-New York-Remote

Compensation: $86,700 - $92,500 / year

Description

Based in the field and working in close partnership with Sales Territory Managers, the Digital Adoption Specialist is a key partner to both the customer and sales partner as they demonstrate their comprehensive knowledge of dental office processes, workflows, the dental industry, and thorough iTero proficiency. As a clinical expert but also a sales team member, you will build and leverage influential relationships with doctors by providing them with tailored insights and experience to enable and inspire them to modernize and grow their business with optimization of iTero digital technology.

Key Responsibilities

• Strategically work with sales and commercial support functions to prioritize opportunities, playing an active role to enable customer efficiencies.
• Work as a clinical mentor to internal partners and external partners regarding best demonstrated practices (including assuming responsibility for train the trainer functions and IDI)
• Stay active and engaged with important dental care related organizations to stay abreast of trends and changes in dental/ hygienist practice that impact our business or customers.
• Utilize up to date knowledge of the dental industry to provide clinical input for new product development and software enhancements
• Apply a consultative selling approach to provide insights to customers regarding industry trends and consumer profiles to inspire them to modernize and grow their business; assisting them in implementing digital technology and refining office processes; all with the objective of achieving territory sales targets (weekly, monthly, quarterly, and annual)
• Utilize data/analytics to help customer’s drive decision making
• Educate customers on products to ensure the practice is clinically comfortable with Invisalign and iTero products and services
• Be creative, self-disciplined, and capable of identifying and completing critical tasks independently with a high sense of urgency
• Orchestrate additional internal company resources to optimize the customer experience and provide ongoing promotion of Align /iTero solutions
• Diagnose positive and negative results and lead the triage and execution, accordingly, communicating results to leadership Handle multiple projects simultaneously, prioritizes tasks based on organizational need and judgment, and handles working independently in remote office situations productive while maintaining focus on brand strength
• Effectively and independently manage booking of travel within company guidelines; ensuring to adhere to personal expenses and expense reporting requirements in a timely manner
• Have a bias toward action, is self-motivated, and a self-starter
• Be creative, self-disciplined, and capable of identifying and completing critical tasks independently with a high sense of urgency
  
  

Skills, Knowledge & Expertise

• Bachelor’s degree and/or equivalent experience required in a training or consulting role
• Minimum of 4 years of similar experience; with preferably in a related health industry (i.e., dental, orthodontic, practice etc.)
• Related clinical education and experience required (i.e., Dental hygienist)
• Preferred experience in the orthodontic sector
• Committed to providing a consistently high standard of customer service
• Proven time management, multi-tasking as well as problem solving skills.
• Proven capability to navigate through change and operate with speed and agility
• Strong focus on teamwork and a proven experience building and leveraging relationships with internal and external stakeholders and partners
• Solid written, oral and presentation English communication skills, with French/English bilingualism an asset
• Possess superior communication skills, in both verbal and written format, who can synthesize and deliver complex information with clarity and diplomacy
• Charismatic, effective & engaging presenter to audiences of varying sizes and composition (including study clubs, conferences etc.
• Computer proficiency including Windows OS, Microsoft Office, and internet research ability
• Live and work in an assigned geographic territory to facilitate the required regular travel within that territory 25% to 50% of the time with some evening events and overnight travel required
  
  

Pay Transparency

If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.

For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.

Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.

Applicant Privacy Policy

Review our Applicant Privacy Policyfor additional information.

Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Medical Equipment Manufacturing

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