Digital Ad Operations Associate

Future plc; Northern (KY); Hybrid; USD 40,000 - 45,000; Full time

Job summary

Future plc is seeking a Digital Ad Trafficker to manage campaign execution, from asset handoff to renewal, ensuring ROI for clients across a portfolio. You will work with the Email Ad Ops Manager and cross‑functionally with Client Service teams to drive delivery and performance.

The role emphasizes fast, accurate execution, ad‑ops proficiency, and proactive communication with clients to optimize campaigns and deliver results. This remote U.S. role offers bonuses and profit sharing opportunities.

Qualifications

• Experience with ad tech platforms and campaign management.
• Proficiency in HTML and inline CSS.
• Knowledge of ad servers, tagging, tracking and reporting.

Responsibilities

• Coordinate with clients to secure assets and confirm ad specs.
• Iterate ad copy for performance and respond to questions promptly.
• Upload, test and schedule creative using ad servers to ensure timely start and full delivery.
• Investigate delivery issues with clients, agencies, third‑party platforms and internal teams and provide resolutions.
• Keep Account Managers and Clients informed with current campaign data and priorities.
• Support advertiser relationships with excellent customer service.
• Provide the Partner team with creative previews for approvals.

Skills

HTML/CSS

Salesforce

Litmus

Real Time Email

Tools

Google Ad Manager

Job description

The Digital Ad Trafficker serves as the face of the brand and the front line of ad campaign execution in partnership with a Client Service Account Manager.

Traffickers focus on campaign success from closed won to renewal and in the daily management of campaigns. They execute campaigns according to best practices, and focus on ROI for our clients across their assigned portfolio.

What You'll Do

You will report to the Email Ad Ops Manager

• Communicate with clients to secure campaign assets and answer ad specification. Iterate ad copy for performance improvements. Respond to questions promptly, including tags and troubleshooting ad issues. These issues may involve tracking, pacing, implementation, and reporting.
• Send reminder emails for upcoming scheduled ads and final ad previews for client approval.
• Upload, test and schedule advertising creative using ad servers to ensure timely start and full delivery of all ad campaigns.
• Investigate issues (delivery discrepancies, technical issues) with clients, agencies, third-party platforms, and internal parties and provide resolutions to these issues.
• Ensure Account Managers and Clients are well informed with current campaign data as it relates to creative in hand/outstanding, client requests and campaign level priorities.
• Support Account Managers to maintain advertiser client relationships and their campaigns by providing excellent customer service.
• Provide the Partner team with creative previews for association approval.

Experience That Will Put You Ahead Of The Curve

• Systems proficiencies: Proprietary ad tech, Salesforce, Litmus, Real Time Email
• Command of HTML and in-line CSS; familiarity with Google Ad Manager
• General knowledge of ad serving principals, common third-party ad servers, tags, tracking as it relates to pacing, volume, revenue impacts
• Be fast and accurate at scale across a large array of clients

What's In It For You

The expected range for this role is $40,000 - $45,000

As well as more great perks, including:

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Well-being support with access to our Colleague Assistant Programs
• Opportunity to purchase shares in Future with our Share Incentive Plan

Internal job family level Commercial 8

This is a remote, U.S.-based role. Future U.S. can hire in 37 states. These include:

Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wisconsin.

Who We Are

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities - and we're looking for driven people who want to be a part of it!

Our Future, Our Responsibility: Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. We're building a workplace where we value, respect, and empower everyone to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table - it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

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