Dietary Worker - Lemuel Shattuck - Patient Services

Aramark Corporation; Massachusetts; On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a dedicated Diet Clerk to join their dynamic team. In this role, you'll manage diet changes, record meal counts, and interact with patients regarding their menu choices. Your ability to thrive in a fast-paced, performance-based call center is essential, as is your commitment to customer service. Knowledge of therapeutic diets and adherence to safety standards will be key to your success. Join a company that values service and community, where your contributions can make a significant impact on the lives of others.

Qualifications

• Previous experience in customer service or call center preferred.
• Must communicate fluently in English; bilingual is a plus.

Responsibilities

• Manage diet changes and record daily meal counts.
• Interact with patients about menu choices and ensure accurate nutrition.
• Function in a fast-paced call center environment.

Skills

Customer Service

Call Center Experience

Communication Skills

Adaptability

Technology Proficiency

Education

High School Diploma

Tools

Web-based Software

Telephone Headset

Job description

Job Description

We are seeking a dedicated Diet Clerk to join our team. The ideal candidate will be responsible for managing diet changes, recording daily meal counts, and interacting with patients about menu choices. This role involves answering calls from nursing units, completing tube feeding tickets, and ensuring accurate patient nutrition. The candidate must thrive in a fast-paced, performance-based call center environment and maintain a positive, customer-focused demeanor. Knowledge of therapeutic diets and adherence to safety and sanitation standards are essential. Compliance with ARAMARK’s operational standards and local, state, and federal regulations is required.

Resume Required!

**We are currently hiring for part-time shifts.**

Job Responsibilities

1. Responsible for making diet changes in Geri-menu.
2. Print and sort tray line tickets.
3. Answer phone calls from the nursing units.
4. Record daily meal counts.
5. Complete tube feeding tickets.
6. Interact with patients about menu choices.
7. Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
8. Maintain a friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
9. Be adaptable to customer needs.
10. Answer phones, take menu orders, answer questions, or appropriately direct calls from patients related to their meal or other nutritional needs.
11. Use software to record patient orders.
12. Maintain general knowledge of therapeutic diets to ensure meal orders are processed accurately.
13. Work closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
14. Maintain the privacy, safety, and dignity of each customer by observing client confidentiality and closely adhering to safety and sanitation standards.
15. Ensure compliance with ARAMARK’s standards of operation and adhere to ARAMARK’s Business Conduct Policy at all times.
16. Maintain all records and reports to ensure compliance with all local, state, and federal regulations and codes.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous customer service and/or call center experience preferred
• Experience in food service, as a dietary clerk, or in a related field preferred
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 – 45 wpm.
• Must be flexible and adaptable to change.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.comor connect with us onFacebook,InstagramandTwitter.