Dietary Clerk - Patient Services - PM

UAB Medicine; Birmingham (AL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Wellness programs

Parental leave

PSLF program

Job summary

UAB Medicine in Birmingham, AL is seeking a Dietary Clerk (Room Service Agent) to handle patient meal orders and assist with dietary guidance in a fast-paced call center environment.

The role emphasizes professionalism, hospitality, and adherence to nutrition standards while coordinating with nutrition staff to meet patient needs and ensure satisfaction.

Qualifications

• High School diploma or GED and one year of related experience required.
• Certified as completed the Food Handler Training Course within twenty-one (21) days from date of employment required.

Responsibilities

• Provide dietary order assistance in the room service call center.
• Respond to patient and family meal requests, directing selections to meet nutrition goals and dietary orders.
• Review and edit patients' menu selections for diet compliance and consult with clinical nutrition or food service staff as needed.
• Ensure patient satisfaction with meal selection and maintain productivity standards.

Education

High School diploma or GED

Job description

Position Overview

Pay range: $15.00 - $18.70 / hour

Schedule: 12:00 p.m. - 8:30 p.m.

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Highlights

Our dietary clerks are also called "Room Service Agents". These are the first people our patients contact. They make a great first impression, acting with professionalism and hospitality as patients make their meal selections. It is a great career opportunity for someone who enjoys navigating software, talking to people, and providing service in a fast-paced call center.

Job Description

To provide dietary order assistance as required by the room service call center. To respond to meal requests from patients and patient family members, directing the patient towards appropriate food items to meet nutritional goals, explaining the room service process, and providing brief education about diet restrictions. To review and edit patients' menu selections according to nutrition standards so patients receive food and/or supplements that are compliant with diet orders and discern when to consult with clinical nutrition or food service preparation staff. To ensure patient satisfaction with meal selection.

Reviews and discusses options in food selections with patients, families and visitors through the room service all center to ensure food services needs are met in compliance with the patient.

Meets productivity standards consistently and incorporates UAB Hospital Core Values in area of services to be measured daily while providing helpful, caring and friendly service with food selections and effectively interacting and responding to patients, guests, and co-workers.

Responds to the unique food service needs of patients, knowing when to direct needs to clinical nutrition or food service production staff.

Qualifications

High School diploma or GED and one (1) year of related experience required. Certified as completed the Food Handler Training Course by the Jefferson County Department of Health within twenty-one (21) days from date of employment required.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year - from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 3,100 physicians. Our key facilities include UAB Hospital - ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital - along with UAB Hospital-Callahan Eye and five UAB St. Vincent's hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you're seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there's a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you'll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.