Diet Office Clerk

Lahey Clinic Hospital, Inc.; Burlington (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Beth Israel Lahey Health in Massachusetts is seeking a Food Service Aide to support patient meals in accordance with physician diet orders. Under supervision of the Patient Services Manager, you will update menus, assist with nourishment setup, and coordinate with the dietitian.

Responsibilities include taking room service orders, updating diet sheets, visiting patients to confirm selections, and ensuring accurate data entry.

Qualifications

• High School diploma preferred.
• Minimum one year hospital or nursing home food service experience preferred.
• Excellent English speaking and writing; strong customer service.

Responsibilities

• Update non-room service menus daily according to diet orders.
• Take and verify room service menu orders by patient name and room.
• Process and correct menu orders to match prescribed diet.
• Update diet sheets with tray and diet order changes.
• Visit non-room service patients daily to assist with menu selection.
• Transcribe special instructions to diet sheets promptly.
• Consult Diet Office with patient questions or concerns.
• Complete at least one Patient Visitation Report daily.
• Attend relevant in-service training and maintain hygiene standards.

Skills

Basic math

English fluency

Communication skills

Telephone customer service

Mobility between units

Education

High School diploma

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Under the supervision of the Patient Services Manager, performs a variety of tasks associated with ensuring that the patients receive meals and nourishment in accordance with the physician diet order. Supports the activities of the Registered Dietitian through careful coordination and execution of tasks such as calorie count, nourishment set up and provision of appetite and intake. Functions as a member of the Clinical Nutrition and patient services team and maintains a positive relationship with all department members, allied health care team members, patients, and families.

Essential Duties & Responsibilities

1. Updates Non-Room Service menus each morning in accordance with the department standards for timeliness and accuracy. Completes breakfast menu for new admission Non-Room Service patients according to prescribed diet order.
2. Answers the telephone in a professional manner for Room Service calls verifying patient name and room number while taking menu order.
3. Processes Room Service menu orders accurately, correcting menu with patient as indicated to ensure that the order is consistent with prescribed diet.
4. Correctly updates the diet sheets with check mark to denote a tray has been sent along with all changes in diet order or nourishment requests.
5. Visits all Non-Room Service patients daily for menu selection, assisting patients as needed and reinforcing the prescribed diet.
6. Transcribes special instructions from Cardex to the diet sheets in accordance with department standards for timeliness and accuracy.
7. Contacts Dietitian with all consults within 15 minutes of receipt by the Diet Office in accordance with department standards for timeliness and accuracy.
8. Consult the Diet Office Manual or a Dietitian with all patient questions or concerns.
9. Completes at least 1 Patient Visitation Report each day worked.
10. Attends all relevant in-service training.
11. Adheres to hand-washing requirements while at work.

Minimum Qualifications

Education: High School degree preferred

Licensure, Certification, Registration: None required.

Skills, Knowledge & Abilities:

• Proficient in basic 4-function math.
• Demonstrates proficiency in speaking and writing in English.
• Demonstrates proficiency in oral and written communication.
• Requires the ability to move within and between patient care units and food preparation areas.
• Requires vision/color and manual dexterity for checking patient menus entering data into computer, identifying special diets and codes by color, and manipulating menus and paperwork.
• Knowledge of relevant precautions for applicable infectious disease.
• Telephone skills / Customer service skills In the absence of certain of these skills, demonstrates the ability to be thoroughly trained to meet organizational requirements.

Experience: A minimum of one (1) year hospital or nursing home food service is preferred.

Pay Range

$17.00 - $22.88 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs.

Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life.

While you're busy caring for and supporting our patients, we take care of you.