Diet Clerk, PRN

University of Texas Southwestern Medical Center; Town of Texas, Dallas (WI, TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in a role that focuses on patient dietary management. This position involves processing diet orders, managing customer interactions, and ensuring patient satisfaction through effective communication and timely service. With a commitment to excellence, this organization offers a supportive work environment and a comprehensive benefits package, including healthcare and paid time off. If you are passionate about contributing to patient care and enjoy a collaborative atmosphere, this opportunity is perfect for you.

Benefits

PPO medical plan

Paid Time Off

Retirement Programs

Paid Parental Leave

Wellness programs

Tuition Reimbursement

Public Service Loan Forgiveness

Qualifications

• High School Diploma required; clerical and customer service experience preferred.
• Experience with data entry and managing customer complaints is beneficial.

Responsibilities

• Process diet orders and update patient information accurately.
• Manage customer complaints and ensure timely feeding of patients.
• Document meals served and maintain adequate supplies for the diet office.

Skills

Basic clerical experience

Data entry experience

Customer service

Call center experience

Education

High School Diploma or equivalent

Tools

Computrition Hospitality Suite

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases, and more. Join the UT Southwestern team and discover a culture of teamwork, professionalism, and a rewarding career!

BENEFITS

UT Southwestern offers a comprehensive benefits package to eligible employees, designed to support your overall wellbeing, including:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare – no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

REQUIREMENTS

Minimum

• High School Diploma or equivalent

Preferred

• Basic clerical and data entry experience
• Customer Service or call center experience

JOB DUTIES

1. Process diet orders and update patient information in Computrition Hospitality Suite accurately and promptly.
2. Obtain patient menu selections for all meals and enter information into Computrition Hospitality Suite.
3. Manage customer complaints effectively and refer to supervisor as needed, ensuring issues are resolved.
4. Process, print, and distribute daily documents such as meal tallies, patient menus, nourishment labels, and tray tickets.
5. Handle telephone calls professionally, utilizing proper etiquette.
6. Ensure timely feeding of all patients, managing late trays and tray line efficiency.
7. Verify the accuracy of all patient trays and communicate with nursing units for diet order clarifications.
8. Manage special patient needs and communicate menu options and food preferences to patients.
9. Assist in troubleshooting computer issues by contacting Help Desk or alerting the Manager.
10. Contribute to departmental performance improvement by managing patient satisfaction surveys.
11. Document meals served and file daily documents as needed.
12. Maintain adequate supplies for the diet office by communicating needs to the Administrative Coordinator.

SECURITY AND EEO STATEMENTS

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

UT Southwestern Medical Center is committed to providing an equal opportunity environment. We prohibit discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship, or veteran status.