Diet Clerk Associate

Lexington Medical Center; West Columbia (SC); On-site; USD 30,000 - 42,000; Part time

Job summary

A leading healthcare provider is seeking a part-time Nutrition Services team member to assist patients with diet guidelines. This position involves managing food selections, liaising with patient care staff, and providing exceptional customer service. Ideal candidates will have strong communication skills and a commitment to quality care.

Benefits

Day ONE medical, dental and life insurance benefits

403(b) match plan

Employer paid life insurance

Tuition reimbursement

Student loan forgiveness

Short-term and long-term disability coverage

Adoption assistance

Qualifications

• 1 year of past customer service experience required.
• Knowledge of modified diets and medical terminology preferred.
• Proficient in Windows-based applications.

Responsibilities

• Communicates diet requirements to patients and assists with selections.
• Manages Room Service Call Center professionally.
• Coordinates food production needs with Nutrition Services staff.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or Equivalent

Tools

Cbord

Epic

Job description

Clinical Nutrition Services
Part Time
Rotating
M-Sun Rotating mostly 3p-7:30p

Sign-On Bonus:1,500

Consistently named best hospital, Lexington Medical Center dedicates itself to providing quality health services that meet the needs of its communities. Ranked #1 in the Columbia metro area by U.S. News & World Report, Lexington Medical Center is the only hospital named one of the Best Places to Work in South Carolinaand the first hospital in the state to achieve Magnet with Distinction status for excellence in nursing care.

The 607-bed teaching hospital anchors a health care network that includes six community medical centers and employs more than 8,700 health care professionals. The network includes a cardiovascular program recognized by the American College of Cardiology as South Carolina’s first HeartCARE CenterTMand an accredited Cancer Center of Excellence affiliated with MUSC Hollings Cancer Center for research and education. The network also features an occupational health center, the largest skilled nursing facility in the Carolinas, an Alzheimer’s care center and nearly 80 physician practices. Its postgraduate medical education programs include family medicine and transitional year residencies.

Job Summary

This Nutrition Services team member communicates knowledgably to patients on modified diet guidelines, which includes reasons why a patient may be on a diet order, foods allowed and not allowed for each diet, and assisting the patient with making accurate and acceptable food selections. Serves as a departmental liaison between patients and the Nutrition Services Department to ensure individualized and appropriate patient and guest meal selections. They are tasked with communicating and partnering both effectively and efficiently with patient care staff pertaining to the accuracy of current patient diet information.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 1 Year of past customer service experience.
Substitutable Education & Experience: None.
Required Certifications/Licensure: None.
Required Training: Knowledge of and experience with the administration of modified diets and why they are used (Or, after in-house training, must be able to demonstrate proficient knowledge of therapeutic diets in order to educate and guide patients through the meal selection process);
Knowledge of Cbord and/or Epic systems;
Medical Terminology training and/or experience;
Exhibit excellent oral and written communication skills, to include conflict resolution;
Must have superior customer service skills to allow for effective communication and service via the telephone;
Demonstrates basic mathematical competency to determine measurements, etc.;
Proficient Computer skills (Must have mid to proficient level in navigating through Windows-based applications);
Demonstrates good problem solving and good judgment.

Essential Functions

• Will have direct interaction with infant, child, adolescent, adult, and geriatric patients.
• Manages Room Service Call Center in a professional manner, to include competently and professionally explaining to the caller the ordering process, guidelines for ordering, and explaining patient diet restrictions if applicable.
• Communicates food production needs for patients to Nutrition Services production staff.
• Maintains an optimistic and professional image and exhibits excellent customer relations to patients, visitors, physicians, and coworkers.

Duties & Responsibilities

• Shows courtesy, compassion and respect. Conforms to Service Excellence Policy and Service Expectations.
• Demonstrates appropriate communication of information to all ages and responds to all customers/patient requests and needs, i.e., hard of hearing, etc.
• Able to work independently and adhere to deadline driven daily schedule.
• Demonstrates organizational skills and can complete work independently using established deadlines.
• Performs all other duties as assigned.

We are committed to offering quality, cost-effective benefits choices for our employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

Equal Opportunity Employer
It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.